career objective                              

seasoned franchise business professional eager to contribute outstanding business development skills and in-depth knowledge of franchising practices toward supporting the employer in maximizing operational and financial performance

 

profile                                                

ø  offer 20 years of progressive experience as a franchisee in the quick restaurant service (qsr) industry with expertise in a broad scope of operational functions

ø  effectively analyze business practices and implement proven strategies to increase productivity, revenue, delivery efficiency, compliance with franchise agreements, and employee morale

ø  successfully perform human resources duties including recruiting, hiring, training, and evaluating staff; plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proficiently balance general ledger accounts and compile and produce detailed monthly financials instrumental to assessing business performance; responsible for single- and multi-unit p/l and cost controls; additionally reconcile banking and process payroll

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

ø  manage inventory and product rotation; oversee incoming shipments for quality assurance; coordinate with external vendors and corporate offices to ensure proper and timely deliveries

ø  coordinate franchise marketing programs working within advertising co-op; additionally institute effective point of sale (pos) systems to increase in-store marketing

ø  supervise all levels of staff in multiple locations; monitor cooking procedures, product specifications, graphic standards, and packaging standards as well as individual and store performance

ø  proven record of organization, prioritization and time management; consistently achieve critical deadlines while maintaining high quality standards

ø  dynamic communication, presentation, negotiation, and client relation skills

ø  consistently provide a safe and sanitary working environment and ensure compliance with all company standards

 

~ key achievements ~

         attained profitability for more than 18 consecutive years; increased and maintained unit sales by more than 27% from $550k to $700k annually

         maintained maximum efficiency in-store and achieved lowest regional aggregate delivery times

         continually received excellent corporate evaluations of 4 c 5 stars;  increased operational scores from 3 stars to an average of 4.5 stars

         strong community involvement including product donations to local law enforcement agencies, fire departments, and red cross facilities; providing employment for area mental health agency clients in street-level marketing efforts

         mentored staff and molded hourly employees to become successful franchisees; brought back to manage a location sold two years earlier

         multi-unit supervision certified trainer; serv-safe manager certificate (2008)

 

professional experience                

general manager / business consultant, ksg inc. d/b/a domino s #3736, location in northampton, ma   2/08 c 5/08

franchisee, papa john s llc, location in springfield, ma                                                                      10/06 c 1/08

franchisee, domino s pizza llc, locations in northampton, ma; greenfield, ma, and keene, nh              9/88 c 8/06

 

~ prior background ~

personnel administration, u.s. army, ft. devens, ma                                                                          1980 c 1982