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karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy                                             

3201 glastonbury dr., henricoxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx 23233xxxxxxxxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

karenhauser@verizon.netabc@xyz.comabc@xyz.comabc@xyz.com

(804) 360-7092xxx-xxx-xxxxxxx-xxx-xxxxxxx-xxx-xxxx

 

career objective                              

results-driven senior business analyst eager to contribute unique blend of communication, administrative, and technical aptitudes toward supporting the employer in achieving financial and operational goals

profile                                                

ø  offer numerous years of business analysis, process engineering, and software development life cycle experience, with expertise in the health insurance industry

ø  accurately assess and respond to client-specific needs; design, implement, and support customized business solutions

ø  diligently document requirements, develop and execute test plans, deploy systems, and introduce process improvements

ø  solid record of boosting financial performance by increasing efficiency, productivity, and staff performance levels; successfully manage key projects from conception through completion

ø  demonstrated ability to lead top-performing cross-functional support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor cost

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

professional experience                

coventry health care, inc., glen allen, vaxxxxxxxxxxxxxxxxxx                                                                  2009 c 2010

senior business analyst

  • expertly led requirements delivery, development of test plan and use cases, and provided testing support to enhance release 3 of edi
  • applied depth of technical knowledge towards supporting the pennsylvaxxxxxxxxxxxxxxxxxxnia medicaid project representing the health care claims 837 transaction

 

anthem blue cross and blue shield, richmondxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx                                                             2000 c 2009

senior process expert (2006 c 2009)

  • in recognition of outstanding performance, steadily progressed within company to attain senior-level team leadership position entrusted with identifying areas for internal quality improvement and managing key projects
  • improved claims throughput by more than 21% and resolved 71 business issues by implementing multiple adjudication resolution system (mars) in nine batch releases
  • transitioned 96 high-profile accounts through multiple system changes and organizational restructurings; successfully met strict budget and deadline requirements

process expert ii (2005 c 2006)

  • substantially decreased member enrollment cycle times, reduced redundant application rates, and increased customer satisfaction levels by implementing lean / sigma / kaizen methodologies and automating work flow
  • led cross-functional team in establishing guidelines for the capture and ongoing maintenance of group imposed waiting periods; managed deployment and trained front-line associates, management, training team, and audit area personnel in new procedures

 

continued
karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy                                                                                                                                                                page 2

 

it business systems analyst ii (2000 c 2005)

  • drove initial development of new health savings account product from gathering requirements through phase i delivery; additionally supported the development and testing of blue exchange 4.0 edi 270 / 271 transactions
  • enhanced claims automation rate by 6% for major account by analyzing business scenarios, documenting production issues, and supporting delivery of claims throughput initiative
  • played an integral role in onboarding 17 external consultants responsible for improving service operations; directed the deployment of new automated research request tracking application

 

trigon services, inc., richmondxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx                                                                                           1987 c 2000

senior benefit structure analyst and customer relations specialist               

  • worked closely with clients to identify and address individual needs; efficiently and accurately configured benefits utilizing chips application
  • served as claims adjudication system subject matter expert; assisted prospective clients with any questions, provided business support, and trained staff

education                                           

virginiaxxxxxxxxxxxxxxxxxx state university, petersburg, vaxxxxxxxxxxxxxxxxxx

studies in insert major

 

j. sargeant reynolds community college, richmondxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx

studies in insert major

 

~ professional development ~

lean six sigma green belt training ~ business analysis certification


 

karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy                                             

3201 glastonbury dr., henricoxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx 23233xxxxxxxxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

karenhauser@verizon.netabc@xyz.comabc@xyz.comabc@xyz.com

(804) 360-7092xxx-xxx-xxxxxxx-xxx-xxxxxxx-xxx-xxxx

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a business analyst and am submitting my resume for your review.  in advaxxxxxxxxxxxxxxxxxxnce, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include extensive experience managing key projects within the health insurance industry.  i excel at working with clients to develop customized solutions that improve accuracy, efficiency, productivity, and overall performance.  my strong team leadership skills and depth of technical knowledge have consistently proven instrumental in my success at documenting requirements, developing test plans, executing testing, and managing major deployments and enhancements. to complement this background, i am well-versed in lean, kaizen, and six sigma methodologies.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a vaxxxxxxxxxxxxxxxxxxluable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy


 

karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy                                             

3201 glastonbury dr., henricoxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx 23233xxxxxxxxxxxxxxxxxx0000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 00000

karenhauser@verizon.netabc@xyz.comabc@xyz.comabc@xyz.com

(804) 360-7092xxx-xxx-xxxxxxx-xxx-xxxxxxx-xxx-xxxx

 

---

 

date

 

 

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting business analyst position currently avaxxxxxxxxxxxxxxxxxxilable with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a vaxxxxxxxxxxxxxxxxxxluable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic client relations, analytical, and project management skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

 

karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy

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