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karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy
3201
glastonbury dr., henricoxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx 23233xxxxxxxxxxxxxxxxxx0000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 00000
karenhauser@verizon.netabc@xyz.comabc@xyz.comabc@xyz.com
(804) 360-7092xxx-xxx-xxxxxxx-xxx-xxxxxxx-xxx-xxxx
career objective
results-driven senior business analyst eager to contribute unique blend of communication, administrative, and technical aptitudes toward supporting the employer in achieving financial and operational goals
profile
ø offer numerous years of business analysis, process engineering, and software development life cycle experience, with expertise in the health insurance industry
ø accurately assess and respond to client-specific needs; design, implement, and support customized business solutions
ø diligently document requirements, develop and execute test plans, deploy systems, and introduce process improvements
ø solid record of boosting financial performance by increasing efficiency, productivity, and staff performance levels; successfully manage key projects from conception through completion
ø demonstrated ability to lead top-performing cross-functional support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor cost
ø dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards
professional experience
coventry health care, inc., glen allen, vaxxxxxxxxxxxxxxxxxx
2009 c 2010
senior business analyst
- expertly led requirements delivery, development of test plan and use cases, and provided testing support to enhance release 3 of edi
- applied depth of technical knowledge towards supporting
the pennsyl
vaxxxxxxxxxxxxxxxxxxnia medicaid project representing the health care claims 837 transaction
anthem blue cross and blue shield, richmondxxxxxxxxxxxxxxxxxx,
vaxxxxxxxxxxxxxxxxxx
2000 c 2009
senior process expert (2006 c 2009)
- in recognition of outstanding performance, steadily progressed within company to attain senior-level team leadership position entrusted with identifying areas for internal quality improvement and managing key projects
- improved claims throughput by more than 21% and resolved 71 business issues by implementing multiple adjudication resolution system (mars) in nine batch releases
- transitioned 96 high-profile accounts through multiple system changes and organizational restructurings; successfully met strict budget and deadline requirements
process expert ii (2005 c 2006)
- substantially decreased member enrollment cycle times, reduced redundant application rates, and increased customer satisfaction levels by implementing lean / sigma / kaizen methodologies and automating work flow
- led cross-functional team in establishing guidelines for the capture and ongoing maintenance of group imposed waiting periods; managed deployment and trained front-line associates, management, training team, and audit area personnel in new procedures
continued
karen
owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy page
2
it business systems analyst ii (2000 c 2005)
- drove initial development of new health savings account product from gathering requirements through phase i delivery; additionally supported the development and testing of blue exchange 4.0 edi 270 / 271 transactions
- enhanced claims automation rate by 6% for major account by analyzing business scenarios, documenting production issues, and supporting delivery of claims throughput initiative
- played an integral role in onboarding 17 external consultants responsible for improving service operations; directed the deployment of new automated research request tracking application
trigon services, inc., richmondxxxxxxxxxxxxxxxxxx,
vaxxxxxxxxxxxxxxxxxx
1987
c 2000
senior benefit structure analyst and customer relations specialist
- worked closely with clients to identify and address individual needs; efficiently and accurately configured benefits utilizing chips application
- served as claims adjudication system subject matter expert; assisted prospective clients with any questions, provided business support, and trained staff
education
virginiaxxxxxxxxxxxxxxxxxx
state university, petersburg, vaxxxxxxxxxxxxxxxxxx
studies in insert major
j. sargeant reynolds community college, richmondxxxxxxxxxxxxxxxxxx,
vaxxxxxxxxxxxxxxxxxx
studies in insert major
~ professional development ~
lean six sigma green belt training ~ business analysis certification
karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy
3201
glastonbury dr., henricoxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx 23233xxxxxxxxxxxxxxxxxx0000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 00000
karenhauser@verizon.netabc@xyz.comabc@xyz.comabc@xyz.com
(804) 360-7092xxx-xxx-xxxxxxx-xxx-xxxxxxx-xxx-xxxx
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a
challenging career opportunity as a business
analyst and am submitting my resume for your review. in advaxxxxxxxxxxxxxxxxxxnce,
thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional
qualifications include extensive experience managing key projects within the health insurance industry.
i excel at working with clients to develop customized solutions that improve
accuracy, efficiency, productivity, and overall performance. my strong
team leadership skills and depth of technical knowledge have consistently
proven instrumental in my success at documenting requirements, developing test
plans, executing testing, and managing major deployments and
enhancements. to complement this background, i
am well-versed in lean, kaizen, and six sigma methodologies.
as an employee, you will
find me to be a driven team player committed to supporting you in achieving
your objectives through superior performance. i am confident that i could
be a vaxxxxxxxxxxxxxxxxxxluable
asset to your company, and look forward to interviewing with you in the near
future.
sincerely,
karen owens-hauserxxxxxx yyyyyyyyyyyyy x. yyyyyy
karen owens-hauserxxxxxx
yyyyyyyyyyyyy x. yyyyyy
3201
glastonbury dr., henricoxxxxxxxxxxxxxxxxxx, vaxxxxxxxxxxxxxxxxxx 23233xxxxxxxxxxxxxxxxxx0000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 000000000 xxxxxx xxxx , xxxx , xxxxx 000000000
xxxxxx xxxx , xxxx , xxxxx 00000
karenhauser@verizon.netabc@xyz.comabc@xyz.comabc@xyz.com
(804) 360-7092xxx-xxx-xxxxxxx-xxx-xxxxxxx-xxx-xxxx
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the
opportunity to interview with you and discuss the exciting business analyst
position currently avaxxxxxxxxxxxxxxxxxxilable with
your company. having gained a deeper insight into the job requirements
and your objectives, i am confident you will find me a vaxxxxxxxxxxxxxxxxxxluable asset
in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff. i believe you will find my dynamic client relations, analytical, and project management skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
karen owens-hauserxxxxxx
yyyyyyyyyyyyy x. yyyyyy
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