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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
objective
proficient information technology professional eager to contribute advanced technology, training, certifications, operations and project management in a challenging communications assignment.
career profile
ø over 22 years of relevant communications experience.
ø graduate of ibew journeyman it and telecom program.
ø associate of specialized sciences degree in electronics.
ø outstanding capacity to implement and troubleshoot advanced applications.
ø certified in first aid, cpr, defibrillator and osha 10.
ø proven user support and training capacity in hardware, software and systems.
ø record of progression to positions of increasing authority and responsibility.
ø deliver exceptional customer service, quality and attainment of organizational objectives.
ø knowledgeable in telecom systems analysis, testing and quality assurance.
ø effectively interact with diverse groups and professionals at all levels.
ø skilled in advanced applications such as autocad, hyperterminal and unix.
ø well-organized multi-tasker with strong detail orientation.
ø enthusiastic team player.
technology skills
unix, basic 333, html, xhtml, dos, pcplus, hyperterminal, autocad, wordperfect, ms office suite, nec 124i/384i, ms server 2003, fiber optics, lan/wan/ran, hubs, switches, servers, routers, dsu, voip, channel banks
professional experience
micor incorporated, allison park, pa 2004 - present
engineering technician/qc assistant supervisor/manufacturing support specialist
perform server and computer maintenance and troubleshooting, document control and iso13485.
create and maintain autocad drawings, product schematics and various facility plans.
extensive experience dealing with engineers and engineering departments.
install, calibrate and repair equipment and machinery.
render customer service and support, personnel training, qc & qa inspection and implementation.
research, design and develop various products.
miller information systems, allison park, pa 1997 - 2003
foreman/programmer/support specialist
surveyed, installed troubleshot and supported multimillion-dollar sites in pa, wv and oh.
trained customers in fiber optics, lan/wan/ran, hubs, digital switches, servers and routers.
majority of it/telecommunications experience gained in this experience.
education/training
penn technical institute, pittsburgh, pa, associate of specialized sciences, electronics, 1990
international brotherhood of electrical workers local union # 5, pittsburgh, pa
journeyman s program - information technology and telecommunications, 2003
a.w. beattie technical school, wexford, pa, certificate, electronics, 1989
certificate of completion, nitsuko systems training course
certificate of completion, coaching and team building
other experience
r&m electronics, inc, gibsonia, pa, quality control supervisor & lead test technician 1990 - 1997
laser drive, inc., gibsonia, pa, assistant to the specialist engineer 1988
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