Personable and quality-focused professional eager to contribute significant customer relations expertise as well as strong prioritization skills toward supporting a dynamic company in optimizing performance.

 

 

         Proven success in the banking and financial services industry and possess exceptional customer service abilities. 

         Outstanding blend of organizational, critical thinking, and multi-tasking skills. 

         Team-driven and resourceful; thrive on challenges and perform effectively under pressure.

         Strong reputation for professionalism, solid judgment, and problem solving abilities. 

         Highly versatile with an exemplary ability to quickly and effectively master new roles, responsibilities, software and environments.   

         Display a cooperative work ethic and a superior level of adaptability, initiative and diligence.

         Able to motivate and inspire team members to display productivity and service excellence.

         Considerable ability to process a high volume of work without sacrificing quality, and continuously seek out new ways to streamline administrative and operational processes and procedures. 

         Bilingual (English and Arabic) with excellent communication, interpersonal and negotiating skills.

 

 

Carsound Exhaust Systems, ____ to ____

Return Material Authorization (RMA) Manager

• Coordinated seamless RMA operations by issuing numbers to customers/distributors seeking a product return or replacement, thoroughly inspecting returned goods, and maintaining up-to-date documentation and inventory logs of returned products.
• Drove collaborative and efficient efforts between freight carriers, distributors, internal accounting staff, and shipping personnel.

           

MBNA America Bank, ____ to ____

Account Manager

• Performed broad-based customer service functions such as scheduling appointments for potential customers, opening new accounts, processing credit line increase requests, and consolidating loan balances from customers accounts.
• Delivered exceptional customer service and attention to maximize satisfaction and account retention.
• Applied excellent leadership talents toward training, mentoring, supporting and assisting new hires.

 

 

Saddleback College, Mission Viejo, CA

Business Management Studies: (Business Communications; Business Techniques; Financial Accounting)

 

 

Microsoft Word, Microsoft Excel, Calyx Point, Foresight