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yyyyyy x. yyyyyy p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
objective
performance-driven it professional specializing in troubleshooting, testing, installation, escalation, tech support and upgrades eager to contribute technical proficiencies as well as dynamic project management skills toward supporting operations of a progressive organization.
career profile
ø over seven years of experience in software development, debugging and testing.
ø skilled consultant and advisor to clients and senior management.
ø knowledgeable in systems analysis, testing, troubleshooting, quality assurance and application implementation.
ø record of progression to positions of increasing authority and responsibility.
ø proficient in database management.
ø adept in installation, set-up and management of software upgrades.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
ø enthusiastic team player.
technology skills
lotus notes, ms office suite, citrix, isite/maptitude, cisco vpn, odbc, active directory 2003
professional experience
dunkin brands, canton, ma 2004 - present
senior information technology analyst, service desk (2007-present)
promoted to manage escalated issues from analyst staff regarding payroll and human resources.
train new analysts in processes and technology, and oversee sensitive technical issues.
coordinate service desk involvement in projects and handle special project requests.
create remedy templates and coordinate between remedy administrator and service desk.
field information technology engineer (2004-2007)
hired to install, configure and troubleshoot customer software, as well as guide users through troubleshooting.
performed hardware upgrades on laptops and desktops, ordered new components and scheduled repairs.
telvista, marlborough, ma 2003 - 2004
technical support representative for toshiba electronics
supported end-users, loaded drivers, setup wi-fi connections and troubleshot pdas, cameras and projectors.
processed service orders for damaged devices, followed up on repair work and informed customers.
guided customers through electronics functions and provided assistance to fellow representatives.
education
massasoit community college, canton, ma
currently pursuing degree in business administration
boston university, braintree, ma
microsoft windows 2000 administration and security engineering
yyyyyy x. yyyyyy p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
cover letter text
date
hiring agent name
title
company name
address
city, state zip code
dear :
i am currently seeking a challenging career opportunity in an it service desk capacity and am submitting my resume for your review. in advance, i thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over seven years of information technology helpdesk experience. to complement this background, i possess demonstrated expertise in staff assistance and customer service, as well as hardware, software, escalation, analytical and problem-solving capabilities. as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance.
i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.
sincerely,
yyyyyy x. yyyyyy
attachment
yyyyyy x. yyyyyy p.o. box 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
thank you letter text
date
contact name
company name
address
city/state/zip code
dear _______________________________:
i would like to thank you for providing me the opportunity to interview with you and discuss the exciting it support desk position currently available with your organization. having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.
as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff. i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.
should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. again, thank you for the enlightening interview. i look forward to your response.
sincerely,
yyyyyy x. yyyyyy
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