arlene e. sutera

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

objective

productive, quality-oriented professional eager to contribute exceptional project management, client servicing and closing skills toward optimizing operations of a progressive organization.

 

profile

ø  offer extensive experience in operations management, with comprehensive customer service background.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and performance.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

ø  establish critical contacts to increase client base, ensuring retention levels and client loyalty.

ø  identify, establish, and manage strategic relationships to leverage significant long-term business opportunities.

 

career achievements

ø  successfully oversaw all aspects of a process designed to increase dealer profits $1m per every 125 units sold.

ø  maintained high customer satisfaction index ratings by applying advanced communication and interpersonal relation skills, keeping service department above average in the district.

ø  redesigned and implemented an innovative program of sales techniques to ensure optimal performance in a competitive marketplace.

ø  appointed salesperson of the year in 2001 and salesperson of the month for 7 months, due to exceptional performance and dedication; recognized as one of highest grossing salesperson in recent history.

ø  instrumental member in doubling sales and profits in less than one year.

ø  achieved cadillac specialist designation after 1 year and became salesperson of the month april 1998.

 

professional experience

performance management inc.                                                                                             2007-present

account manager

  contribute dynamic leadership skills in managing a customer retention and satisfaction process for 7 of the largest toyota and nissan dealerships nationally.

  apply sharp business acumen toward defining and implementing policies to boost overall performance.

  directly hire, train and motivate staff in nc and tx, playing an instrumental role in the development of top performing team members.

  collaborate closely with over 500 sales and service management and staff in establishing targeted sales and customer satisfaction strategies and skills.

 

the talking phone book                                                                                                      2006

account manager

  innovatively created and developed customized ads through art work and copy material, with strong focus on accuracy and timeliness.

  successfully contributed to business development by using proactive prospecting techniques to generate new customers.

 

 

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bryan honda                                                                                                                       2005-2006

service advisor

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  exhibited solid detail orientation and organizational skills in accurately charging out time and billable hours to technicians and customers.

  concurrently handled multiple telephone lines while promptly responding to technician and customer inquiries, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.

 

natex grocery store, geilenkirchen germany                                                                        2003-2005

associate

  relied upon to maintain accurate control over cash and credit card transactions.

  promptly and efficiently rang up groceries for nato military and civilian employees.

 

pegasus audi, charlottesville, va                                                                                        2002-2003

sales manager

  spearheaded diverse managerial and administrative activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.

  strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.

 

bryan honda-pontiac-cadillac, fayetteville, nc                                                                     2000-2002

salesperson

  recognized by senior management for successfully handling difficult closes and proficiently assisting high-priority customers.

  ensured new salespersons are properly educated on all company training programs, policies and procedures.

 

bryan honda/ stewart nissan                                                                                               1999-2000

finance and insurance manager

  proactively build and establish key relationships with management, staff and lending institutions.

  effectively arranged and facilitated the closing and financing of all auto sales.

  hired and trained new hires, contributing actively to their growth and development.

 

bryan honda-pontiac-cadillac, fayetteville, nc                                                                     1994-1998

salesperson

  consistently maintained high csi and top gross profit producer.

  chosen by dealership owner to assist high-priority customers, due to exceptional customer service talents.

education

workplace sociology - dallas community college

associates degree, fashion merchandising - wade s school of fashion merchandising and design

general studies - neuchatel junior college (neuchatel, switzerland)