yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                       xxx-xxx-xxxx       xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

 

objective

results-driven leader eager to contribute strong operations, management, recruitment, training, customer relations, communication and team building skills toward actively supporting the employer in a challenging administrative/human resource management assignment.

 

career profile

ø  over twenty years of highly successful business background.

ø  skilled in all facets of administrative and hr management in competitive transportation sector.

ø  expertise in recruitment and workforce development.

ø  successfully manage staff personnel.

ø  facilitate upgraded training processes.

ø  record of progression to assignments of increasing authority and responsibility

ø  efficient in all facets of drug screening, workers compensation, inventory and procurement.

ø  knowledgeable in logistical operations, hazardous material documentation and regulatory compliance.

ø  proficient in advanced business software applications.

ø  highly effective project manager with strong knowledge of payroll, benefits administration, employee productivity and budgeting.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in identification/resolution of customer issues/problems.

ø  outstanding strategic planner and forecaster.

 

 

professional experience

exel, oklahoma city, ok/houston. tx                                                                                       2005 - present

inbound product manager for emea to na (europe, middle east, africa, north america) for hewlett packard  

oversee all product arriving into us covering up to 400 shipments monthly. 

         facilitate daily, weekly, monthly and quarterly calls with four divisions of hp team.

         develop spreadsheets and reports sent to hp team daily.

         update data available for reporting to hp.

         aid global bid teams on contracted air rates and delivery rates.

         support sales manager and europe regional manager on lane assessments.

         coordinate with international team members from russia to italy, great britain, ireland and the netherlands.

         originate rate quotes for air import and exports.

         provide leadership for house brokerage team and local customs offices on custom clearances.

         help author documentation critical for us clearance.

         ensure deliveries achieve contracted tat at 96% for emea moves.

         ensure claims/claims prevention at us and international offices.

         delivered 14 months of claim-free performance.

         contributed with hp and international office on packaging and pallet building.

         conduct liaison with jfk/lax ocean team for final delivery of containers and single shipments.

         designated for highly responsible duty to uploaded ocean spreadsheet into sharepoint system weekly.

         effectively upload one-offs (corrections and/or approval request for cost on a shipment) into client sharepoint system.

         originate deliveries with special instructions and/or equipment throughout continental us and hi.

         manage relations with military bases and government offices on delivery requirements to their facilities.

 

 

 

 

 

 

 

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exel, houston. tx                                                                                                                         2001 - 2005

billing manager & administrator for hr (2002-2005)

         advanced to input shipment costing into system under customer account.

         coordinated sales team on special quote billings.

         ensured accurate cost corrections.

         monitored and controlled high value product inventory.

         performed all major hr functions including payroll to benefits.

         scheduled weekly appointments with top ten accounts for station manager and sales representative.

 

customer service representative (2001-2002)

         tasked to develop rate quotes for air (sameday) and ground.

         effectively traced shipments through to delivery.

         aided customers on special product handling equipment.

         interfaced with transportation contractors and brokers on planning moves.

         efficiently entered data on inner company "online" spreadsheet for move set-ups.

 

overnite transportation, houston. tx                                                                                             1998 - 2001

office manager/acting service center manager

         directed to provide administrative service and safety training for the #3 largest terminal in a 30-terminal system.

         oversaw logistical operations, supervised a staff of 12 and delivered benefits administration for 180 employees.

         upgraded driver productivity, improved staff operations and facilitated purchasing cost control to regional best.

         slashed damage claim expenses 30% while reducing shortages 50%.

 

additional professional experience

beginning in 1998, held positions with overnite transportation in oklahoma city and served in houston as regional administrator (1996-1998) and was office manager (1998-2001).  in these assignments, initiated improved operations for a 15-terminal, four state region; launched improved claims prevention making region second-best in corporation; significantly reduced procurement costs; and played key role in operational improvement of a 52-bay logistical facility. 

 

professional development

management training course

phone etiquette training

billing and scanning training class (certified as trainer)

forklift training

hazardous-mat training (certified to train)

nmfc workshop (national motor freight classification)

claims prevention seminar

os&d training (overages, shortages, damages)

aetna insurance seminars

driver log book seminar

workman s compensation seminar

iata/icao (international air transport association/international civil aviation organization) training

driver training class

hewlett packard web-based sharepoint site for uploading spreadsheets and data