Senior-level IT Executive  eager to contribute dynamic major-project management, business acumen, and team leadership talents toward supporting operations of a progressive organization.

 

 

Vast IT management experience with specialization in international and national systems and infrastructure roll-out, strategic analysis, and assembling extraordinary teams. Successfully and consistently ensure project delivery within strict timeline, scope, and budget parameters. Equally skilled in coordinating medium-sized projects and leading a multi-million dollar PMO. Excel in directing and supervising international and enterprise-wide projects. Outstanding ability to transform ideas into functional and billable products and services. Exceptional talents in risk identification and assessment, quality assurance, complex systems integration, and globalization.  Highly accomplished in conceptualizing, defining, and instituting operational strategies to accelerate company growth and capitalize on emerging technologies.   

 

Key Achievements:

 

         Scrutinized and stabilized technology architecture for troubled Merkle account and scaled user base from 40 concurrent users to 100.

         Devised technical support processes at Merkle to reduce cost of solution support and expansion.

         Instrumental in securing three-year contract renewal for Merkle valued at $1.9M.

         Streamlined software development efforts by assembling Merkle s first application operations team to consolidate disparate enterprise applications.

         Seamlessly grew AtWorkResources.com (SaaS product) from initial concept to first customer.

         Recognized by senior management at Charles Schwab for performance excellence as International Project Manager.

         Revitalized $14M languishing software remediation project for SAIC by overhauling team attitude and emphasizing  responsiveness; successfully elevated morale, confidence and productivity, and introduced PMBOK to capture an additional $7M in business.

         Advanced to serve as overall Program Manager for Kaiser Permanente, controlling $50M budget and leading multiple projects to successful and profitable completion.

         Steered large single-point of contact helpdesk initiative rectifying over 80% of issues at point of contact without escalation, EMEA-wide for IBM.

 

 

LogicLab, Massachusetts, a Merkle Company, 2010 to Present

Infrastructure and Operations Director

         Handpicked to oversee technology infrastructure and operations for Merkles new flagship company.

         Played integral role in defining product hardware architecture, and built QA process and tooling.

         Analyzed and defined staffing needs, sourced and recruited quality talent, and steered daily business operations such as budget administration, infrastructure development, forecasting, and compliance.

         Serve as ScrumMaster for Web-based solution as well as roll-out of Agile processes for product.

         Established and implemented support model for LogicLab product suite.

 

Continued ►

 

 

 

Yyyyyy x. yyyyyy ~ Page 2 of 2

Professional Experience continued

 

Merkle, Massachusetts, 2008 to 2010

Product Architect & Operations Manager

         Spearheaded broad-scope product development operations for customer relationship marketing agency, consistently exhibiting proficiency in team building and leadership.

         Championed development of Statistical Workbench Solution and navigated extensive deployment.

         Drove build-out of Merkle s first formal enterprise applications helpdesk solution.

 

O-TIBIS, California, 2000 to Present

Principal Consultant

         Functioned as Senior Architect and Project Manager for IT Global Source, successfully and efficiently instituting PMO.

         Orchestrated global launch of ICODEON, leveraging distributed resources and Agile methodologies to create website and international marketing resources.

 

Charles Schwab, San Francisco, CA, 2000 to 2001

International Project Manager

         Integrated US and Japanese network by driving collaborative efforts among Infrastructure, Network Security, Business Unit, and Japanese counterpart.

         Led complete project development lifecycle inclusive of tracking and reporting of project deliverables and milestones, communicating project status/issues, and interfacing with internal and client executive management.

         Partnered with multi-disciplinary teams to launch Chinese language web offering.

 

SAIC, California, 1998 to 2000

Senior Project / Program Manager

         Fostered, nurtured and maintained profitable relationship with $8B client, Kaiser Permanente.

         Reduced team size from 90 to 50 personnel while increasing applications remediated, strengthening quality assurance, and streamlining software processes.

         Directed and motivated over 100 team members in completing $16.9M software integration project.

         Introduced comprehensive earned value system to maximize profit and team efficiency.

 

EuroSTAT, Luxembourg, 1997 to 1998

Information Security Officer

• Redesigned secure network environments for multi-level access and pioneered intruder alert system.

         Successfully optimized security of highly-confidential member information by proficiently defining and implementing technology-driven solutions for securely transmitting data.

• Convincingly negotiated and implemented security standards for IT project development.

 

Prior background includes role as EMEA Project Manager for IBM, Zoetermeer, NL.

 

 

Bachelor of Science Degree, Theoretical Mechanics C Nottingham University

 

 

Linux/Unix, Solaris, HP, AIX, C,C++, Perl, Awk, Sed, ColdFusion, SQL, TCP/IP, SNA, X.25, Windows Desktop & Server, Cisco, LAMP, MS Project, MySQL, Oracle

 

 

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Company

Address

City/State/Zip

 

Dear ______________:

 

Are you seeking a results-focused, solutions-oriented IT Director to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you a substantial technology background, proficiency in directing technical personnel and projects, and the flexibility to expertly handle competing and critical priorities with an unwavering commitment to accuracy, efficiency, and 100% customer satisfaction. To complement these qualifications, I offer solid organizational, strategic planning, analytical, and forecasting skills which are essential in a senior IT management role.

 

As a member of your leadership team, I will consistently exhibit dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the <insert job title/position> position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone numbers so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy