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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Are you seeking an enthusiastic, experienced, and determined Management Professional to support your company in maximizing sales revenues?  I am currently exploring new opportunities, and am interested in joining your company.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer solid experience in retail sales and service management in the luxury apparel industry, consistently exceeding assigned targets and capturing top rankings.  I excel throughout the full spectrum of store operations management from merchandising and customer service, to staff development and leadership. Furthermore, my strong communication skills are paramount to determining and responding to prospective clients needs, cultivating profitable relationships with existing clientele base, and motivating sales and service personnel to surpass revenue targets.

 

As a member of your management team, I will consistently illustrate an exceptional commitment to customer satisfaction, and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my qualifications support your current and forthcoming needs, and welcome the opportunity to interview at your earliest convenience.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx

abc@xyz.com

 

Senior-level Sales and Service Manager with excellent background in the luxury retail industry

eager to contribute exceptional staff and operations leadership talents toward supporting a progressive company in driving sales growth and profitability.

 

Qualifications Profile

 

Frequently and diligently assess store s sales and service operations to proactively optimize goal attainment in the luxury retail industry. P&L management experience and impressive abilities in problem solving, multi-tasking, and sales forecasting. Merge extensive team-building and staff development skills to develop, motivate, direct, inspire, empower and mentor peak-performing personnel.  Actively analyze industry and market trends to plan strategies, effectively promote high-end products, win new clientele, and boost revenue growth.    

Selected Achievements:

 

         Championed staffing and orientation functions to open new (prototype) store in 2008.

         Resourcefully created new store service program eagerly adopted as model and prototype company-wide.

         Increased store sales by $1M in first fiscal year following store opening.

         Led store to rank #1 in company for key performance indicators such as sales revenues and store metrics and outperformed region and company in sales and service programs.

         Administered store s asset protection process to realize and maintain 1% shrink rate.

         Instituted employee productivity/incentive program to bolster staff performance by 58% within one fiscal season.

         Successfully operated $8M+ high-volume and multi-unit department store.

         Presented with Associate of the Month Award for Outstanding Performance in 2001.

         Winner of 2002 Golden Phone Award for Outstanding Performance.

         Recognized with Personal Sacrifice Award in 2002 for Exceeding Corporate Expectations.

 

Professional Experience

 

Saks Fifth Avenue Enterprises (Off Fifth), St Augustine, FL, 2008 to Present

Senior Selling and Service Manager/Director

         Contributed industry expertise toward supporting company in expanding market penetration and revenue channels by staffing, merchandising and opening new store.

         Spearhead sales, profitability and customer satisfaction initiatives by directing, motivating and supervising Selling and Service Coordinators, Associates, Commissioned Selling Associates and Selling and Service Specialist.

         Drive human resources activities such as recruiting, hiring, orientation, onboarding, payroll, benefits, compliance and personnel file management.

         Devise staff schedules, provide coaching and counseling, conduct regular performance evaluations, and provide opportunities for staff development, growth and advancement.

 

Continued

 

 

 

Yyyyyy x. yyyyyy C Page 2 of 2

 

Professional Experience continued

 

         Mentor, coach and develop highly productive peer Store Directors and Managers.

         Achieved and maintained positive and memorable customer experiences through well-staffed stores, visually-appealing merchandise displays, and fully-engaged sales and service associates.

         Formulate and submit strategic sales and service plans and proposals to company president.

         Orchestrated and hosted several in-store customer loyalty events to boost sales.

 

Saks Fifth Avenue Enterprises (Off Fifth), Concord,  NC, 2004 to 2008

Sales and Service Department Manager, Men s Clothing, Shoes and Furnishings

         Directed daily store operations inclusive of POS (point of sale) programs, merchandising, and financial administration spanning banking, sales audits, cash management, and reporting.

         Fostered, nurtured and maintained outstanding relationships with high-net-worth clientele, vital to maximizing sales revenues and meeting or exceeding targets.

         Leveraged well-honed leadership capabilities to coach, inspire and motivate team to exhibit performance and productivity excellence focused on meeting individual client needs; formally recognized and awarded top-performing staff to optimize morale and retention.

         Meticulously reviewed merchandise orders and inventory levels for accuracy and collaboratively ensured compliance and consistency of merchandising standards.

         Explored merchandising opportunities, defined department and store standards, assessed product sell-through and performance, and strategically modified sales floor presentation to meet and/or surpass defined sales objectives.

 

IBM, Charlotte, NC, 2000 to 2003

Senior Customer Relations / Sales Development Manager

         Applied sharp management acumen toward steering and completing broad-scope projects focused on elevating operational efficiency, sales growth, and customer satisfaction.

         Directed, motivated, trained, developed and supervised personnel, providing regular professional development opportunities and emphasizing team cohesiveness and accountability.

         Swiftly resolved customer issues and problems and served as chief contact for executive leadership team in regards to project concerns or issues.

 

Education

 

Associate s Degree in Business Administration/Marketing

Monroe College, Rochester, NY, 1997

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