Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx • abc@xyz.com

 

 

Results-driven, solutions-focused and detail-oriented professional desiring a challenging and rewarding Technical Support role within a progressive and dynamic organization.

 

 

Ø  Offer over three years of solid experience within Product / Technical Support and Customer Service roles, including demonstrating extensive familiarity with network devices and terminology, product hardware / software, and operating systems, as well as installation and support capacities.

Ø  Contribute intelligent business acumen and sharp applications- and systems-based troubleshooting abilities, along with exceptional written and verbal communication skills.

Ø  Capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting diplomatic and high quality customer / client services interaction, both in person and via telephone.

Ø  Adept at setting goals and developing action plans as well as consistently demonstrating exceptional self-reliance toward achieving perfection in all professional endeavors.

Ø  Highly proficient at seamlessly blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.

Ø  Demonstrate dynamic prioritization and time management skills, including quickly identifying and resolving daily problems in a proactive and productive manner while maintaining high quality standards.

Ø  Skillful at performing within a team-based environment to meet and/or exceed all operational goals and professional objectives.

 

 

Product / Technical Support II, Bose Corporation, Westborough, MA                                      2007 C Present

Ø  Successfully develop and document technical-related processes and specifications, including providing optimal levels of support for the company s SAP development landscape while working with systems and database administrators.

Ø  Provide essential support to production-based teams as well as actively participate in rotational on-call duties as necessary.

 

3^rd Party Client Advocate / Quality Assurance, Publishers Circulation Fulfillment, Inc., Waltham, MA 2006 C 2007

Ø  Achieved the highest success rates in resolving distribution- and circulation-based customer service issues, while providing integrative merchant and internal departmental training and support duties concerning product details and procedures.

Ø  Honored with the President s Award for 2007.

 

Call Center Client Liaison, MSPCA / Angell Animal Medical Center, Jamaica Plain, MA                             2006

Ø  Successfully served as a productive liaison between clients and veterinary staff concerning patient status, and physician reports / updates, including providing general information on hospital services, routine care, and healthcare-oriented instructions.

 

Audio / Video Consultant, Cambridge SoundWorks, Inc., Braintree, MA                                       2005 C 2006

Ø  Provided favorable sales and consulting services to architects, engineers, manufacturers, and various other organizations requesting audio / video systems.

Ø  Efficiently processed orders and conducted effective informational lectures on installation procedures and performed audio and video systems operational training.

 

 

Associate s Degree in Information Technology                 University of Massachusetts, Dartmouth, MA

 

Ø  Extensive Coursework in Data Analysis / Communications, Business Finance, and Accounting

Ø  Knowledgeable in Microsoft Office (Word, Access, Excel) / Networking Devices and Terminology

Yyyyyy x. yyyyyy                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                           (xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging and rewarding Technical Support role, and am submitting my resume for your review.

 

I offer over three years of solid experience within Product / Technical Support and Customer Service roles, including demonstrating extensive familiarity with network devices and terminology, product hardware / software, and operating systems, as well as installation and support capacities.

 

You will find me to be results-driven, solutions-focused and detail-oriented team player who is committed to supporting your corporation s technical goals and objectives.  I am confident that my sharp applications- and systems-based troubleshooting abilities, intelligent business acumen, and successful interpersonal relationship-building techniques will prove to be incredible assets to your professional team.

 

I look forward to hearing from you in order to discuss an available opportunity for which I am qualified.  I may be reached as indicated, and thank you in advance for your time and consideration.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy