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0000 xxxxxx xxxx , xxxx , xxxxx 00000


yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven, solutions-focused it manager with expertise in operations management and network administration eager to contribute technical knowledge as well as strong project management and team building skills toward supporting company in boosting operational performance.



ø  offer over 10 years it experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively develops, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  dynamic skills in client interfacing, facilities planning/provisioning and vendor relations.

ø  proficiently steer projects from concept through delivery.


career achievements

ø  successfully eliminated break-ins by independently restructuring the alarm system for a 600,000 sq. ft. office and warehouse space; created a map of every door and sensor to streamline security procedures and processes.

ø  designed and developed a detailed map of every network device and connection ports; set up system to send immediate automated text message via cell phone during disconnections or maintenance issues to ensure prompt attention and resolution.

ø  innovatively created a microsoft access database for nurses to manage progress note data and design sharp reports.

ø  volunteered to climb a 120 ft. tower to install wireless equipment.


professional experience

home and garden party - marshall, tx                                                                                 2003-present

information technology - operations manager

  promoted to actively support company in driving business growth as collaborative member of 2-person team responsible for video shoots, providing website videos to penetrate target markets.

  strategically define, develop and execute corporate-wide hardware and software standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  steer the structuring and implementation of results-driven information system policies and procedures as well as 50+ dell servers and 150+ dell workstations with strong focus on improving productivity, efficiency and performance.

  design and implement 30 network cameras throughout warehouses, allowing managers to quickly monitor remote areas via their desktop computer. 

  program motorola sp50 radios with correct frequencies and coordinate directly with fcc on radio licenses.

  relied upon to lend expertise toward actively motivating and mentoring employees, playing a solid role in supporting the development of top-performing team members.

network infrastructure team leader

  oversaw all network hardware reviews, identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  redesigned network, implementing a cisco 4507 switch at the core, while concurrently moving servers into a new data center; ensured smooth flow of operations.

  instrumental team member in designing and constructing new data center, demonstrating exceptional project management and multitasking abilities in achieving goals and timelines. 


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robert nance                                                                                                                                           page 2 of 2



harrison county - marshall, tx                                                                                             1997-2003        

network administrator

  contributed dynamic technological talents in managing lan with microsoft nt 4.0/2000 servers, ibm as/400, ibm unix rs6000, cisco call manager, cisco unity server, cisco ip phones, law library server, along with 170+ workstations. 

  proficiently performed hardware installation and maintenance of routers, switches, hubs, csu/dsus, utp and fiber cable. 

  effectively coordinated and facilitated software management including windows 9x, nt, 2000, xp, microsoft office applications, frontpage, ibm client access, along with various network and internet utilities. 

  supported 24-hour connection to the texas law enforcement telecom system (tlets), applying industry expertise toward working directly with users in resolving their day-to-day issues.

  designed, maintained and updated the company website and microsoft access databases, further illustrating ability to manage multiple functions. 


prior experience


marshall independent school district - marshall, tx                                                              1996-1997        

network technician


mike brady insurance agency, farmer s insurance - marshall, tx                                           1995-1996



education & professional development/training

bachelor of business administration in management, minor in economics-finance - east texas baptist university (marshall, tx)

microsoft certified professional, expired

cisco networking class, 5-day workshop, 2004


professional affiliations

microsoft windows 2000, 2003 and xp environment, cisco routers, cisco switches, fatpipe unit, packetshaper, checkpoint firewall, cisco wireless access points, servers, workstations, remote users via vpn connections, network fax system, twisted pair and fiber cabling, printers, nec phone system, burglar/fire alarm system, communication radios, lan, microsoft nt 4.0/2000 servers, ibm as/400, ibm unix rs6000, cisco call manager, cisco unity server, cisco ip phones, routers, switches, hubs, csu/dsus, utp and fiber cable, windows 9x, nt, 2000, xp, microsoft office applications, frontpage, ibm client access, microsoft access databases, netware 3.12 & 4.11, windows 95 & 3.11, dos, wordperfect, lotus 123, microsoft word, excel, winschool, internet applications









hiring agent name





dear _______________________________:


are you seeking a results-focused, solutions-oriented it professional to support your company in maximizing performance?  i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.


from leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive technical processes/procedures, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by my career background, i have continually advanced in the it industry, assuming increasing levels of responsibility for complex projects.  among my recent accomplishments, i have successfully restructured a complex alarm system for a 600,000 sq. ft. office and warehouse space.  i also designed and developed a detailed map of every network device and connection ports and set up a system to send an immediate automated text message to my cell phone in case of disconnections or maintenance issues to ensure prompt attention and resolution.  to complement my experience, i offer a bachelor of business administration in management.


as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.


professional regards,




robert nance










contact name

company name


city/state/zip code




dear _______________________________:


i would like to thank you for providing me the opportunity to interview with you and discuss the exciting (title of position applying for) position currently available with your company.  having gained a deeper insight into the job requirements and your yyyyyy x. yyyyyys, i am confident you will find me a valuable asset in achieving your goals.


as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic (list a few skills/qualifications relevant to the position) skills vital to your operations and look forward to contributing to your success.


should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.






robert nance



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