Offering a decade of Operations Management and Customer Service Supervision experience within the food service (wholesale/distribution and retail) markets ~ Excel in driving business growth, building key account relationships and maximizing customer satisfaction ~ Motivating leader experienced in hiring, training, developing, and directing management and associate team members ~ Expertise in defining, developing and executing strategies to control costs, improve operational efficiencies and maximize bottom-line profits ~ Recently earned Bachelor of Business Management

 

Ø  Collaboratively designed Golden State Foods (GSF) 101 presentation adopted for inclusion in all Advanced Shift Management Classes (ASMCs) throughout McDonald s Northwest Region client base

Ø  Boosted ordering process performance by partnering in testing, implementing and delivering user training in new GBSS ordering system across Starbucks clients for Golden State Foods

Ø  Rapidly promoted from Assistant Manager and Associate Manager to Restaurant Manager with Jack in the Box; effectively trained and developed replacement

Ø  Substantially enhanced operations of 325 Jack in the Box stores while concurrently illustrating dynamic project management skills in successfully converting stores to Be Well Stocked (BWS) program in half the time allotted for project completion

Ø  Recipient of Jack s Way Award in recognition of dynamic management performance

Ø  Selected to serve on Restaurant Manager Council; additionally offered opportunity to become a Certified Restaurant Trainer

Ø  Earned Voice of the Customer (VOC) Award based on consumer survey/ratings of dining experience

Ø  Achieved Highest Week of Sales Award

Ø  Attained Circle of Excellence for contributions to company as a management team member

Ø  Routinely earned Speed of Service Award

Ø  Facilitated Lowest Turnover in store history

Ø  Achieved 98% Quality, Food Safety, Cleanliness

 

 

Customer Service Supervisor/Field Rep, Golden State Foods-Sumner, WA                     2007-2010

Directed team of 7 Customer Service Representatives in facilitating ordering processes for 11 key Starbucks markets

Played vital role in driving critical initiatives with major clientele, including Starbucks and McDonalds, in areas ranging from enhanced ordering processes to customer training programs

Relied upon to contribute dynamic customer service, communication and problem solving skills toward actively liaising between company and McDonalds accounts to ensure optimal service/product satisfaction

 

Restaurant Manager, Jack in the Box-Puyallup, WA                             2000-2007

Steadily progressed from positions of Assistant Manager and Associate Manager to steer full-scope restaurant operations of million dollar store employing 40 personnel; excelled in generating solid sales increases while concurrently controlling food, labor and maintenance/repair costs

Partnered in repositioning restaurant image; participated in testing Jack Image Review

Actively hired, trained and developed management team; as Associate Manager, steered internal Team Leaders training program

Strategically introduced new products to maximize revenue channels and gain competitive edge

Successfully created and designed innovative BWS program and implemented across 325 stores, substantially boosting inventory control efficiencies and cost-effectiveness

 

Bachelor of Business Management, University of Phoenix-Tacoma, WA; 2010