yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                       xxx-xxx-xxxx • abc@xyz.com

 

versatile business professional eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.

profile

 

• versatile skill quality trainer with extensive experience in personnel training and efficiency improvements within the financial and operations industries.
• gifted producer, trainer and analyst with proven ability to improve customer interaction within the finance industry.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
• recognized ability to express complex thoughts in creative and vibrant presentations; ensuring that key points are communicated clearly and effectively in both written and oral communications.

professional experience

 

hsbc consumer lending                                                                                                                        2005 cpresent

skill quality trainer, date-date

• strategically coach and develop assigned representatives in achievement of short and long-term business goals.
• successfully lead a broad range of employee development courses and facilitate over 250 lesson plans to 35 business units.
• effectively reduced the number of compliance violations by 38% in under five months by identifying compliance risks, providing training, and coaching/monitoring.
• proficiently completed over 450 call reviews with employees, clearly identifying opportunities and implementing changes to improve the customer service.
• frequently conducted compliance calibrations, identifying areas of strength and opportunities for growth to improve call quality.

new hire manager, date-date

• effectively hired and trained 15 new hires and actively collaborated in human resource operation functions such as group team-building, individual employee development, evaluating performance, and providing guidance/mentoring.
• collaborated with various departments in the development of innovative training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and scripted role-play scenarios. 

loan modification specialist, date-date

  skillfully analyzed real estate accounts, analyzed financials, examined appraisals, and reviewed legal documentation to facilitate appropriate action on behalf of client.

  consistently ranked top 5% out of 380 adjustors in the call center, which led to nomination for the 4 star award, the rising star and commitment to quality award.

senior account executive, date-date                      

• actively collaborated with branch sales manager in handling loan documentation, disbursement proceeds, processing counter payments, and performing audits.
• contribute proactive planning, developing, and implementing of sales campaigns and marketing promotions to expand utilization of financial/insurance products and services.
• successfully steered sales operations to generate high volume growth and revenue on behalf of company.

operations system analyst, date-date

• actively created detailed strategies to consistently achieve penetration goals set by management.
• provided detailed updates to management, including production reports, issue analysis and recommendations for improvement.

 

professional education

 

bachelors of science in international business elmhurst college                                                                     2005

international business and finance concentration universidad complutense de madrid                                     2004

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                       xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in skill quality training, new hire management and customer service improvements. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, presentation and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy