Strategic Management Executive with expertise in driving business, increasing bottom-line revenues, customer relations, and efficiency best practices eager to contribute to the success of a progressive company.

 

Ø  Strong analytical background with the ability to work independently on multiple projects with specialized knowledge in risk assessments, business efficiency practices, multi-site management, conflict analysis and resolution, SOX compliance and regulations, as well as institution of operational and financial plans.     

Ø  Possess high degree of expertise, specifically regarding account management practices including strategic partnerships, project management, financial analysis, and market penetration strategies.  

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Consistently focus on ensuring development of high-standard business development methodologies. 

Ø  Proven ability to adapt strong business acumen to diverse organization needs.

 

 

Ø  Play vital role in sustaining and growing business by delivering world-class customer service in consulting on and promptly responding to all order requirement issues.

Ø  Responsible for all client communications, conflict resolution, and risk assessments to ensure company standards are maintained.

Ø  Review SOX compliance and regulations to ensure company and federal standards and client expectations are met.

Ø  Ensure that client issues are dealt with in an efficient and proactive manner.

Ø  Ensures that all processes and procedures are completed, quality standards are met, and that operations are profitable.

Ø  Keep abreast of opportunities for account growth and new business.

Ø  Communicate client goals and represent client interests to the team.

Ø  Embrace company capabilities and service, and effectively communicate all offerings to the client.

Ø  Skilled at developing and implementing efficiency best practices to increase productivity and reduce labor costs.

Ø  Uses knowledge of various administrative functions and company protocols to support executive management.

Ø  Embrace corporate culture and actively promotes and leads company initiatives.

Ø  Skilled at communicating cross-functionally in order to ensure knowledge sharing is prevalent between departmental lines.

Ø  Resolve issues quickly through careful data analysis including technical and functional information.

  Successfully streamlined billing operations from 400+ in 33 countries to 185 employees and 3 global support centers (Bangalore, Prague and Shanghai), resulting in savings of $100M over 10 years.

  Worked directly with business users to research and document SOX key controls as well as classified various risks to the company and effectively write required documentation and test plans thus decreasing liabilities across the board. 

  Educated internal business users, owners, and management staff on any deficiencies and remediation required thus ensuring proactive resolution practices could be implemented. 

  Created over 35 global process documents and performed risk assessments prior to transition and identified risk factors. 

  Analyzed daily reports and reallocated tasks to balance work load resulting in improved service level agreements to required 98% task completion.

  Managed contract renewal process for over 800 accounts and improved delivery of renewal packages to sales team to 95% on time.

 

Global Transition Manager, NCR Corporation Global Support Operations                              2007-2009

 

  Primary responsibilities included acting as Project Manager related to global transition program for maintenance service contract billing functions.  Specific functions included;

  Interviewed personnel and conducted on-site observations to ascertain unit functions, work performed, and methods, equipment usage, and personnel utilized;

  Performed risk assessments prior to transition and identified risk factors; 

  Managed and maintained master project plan for all locations;

  Identified relevant job criteria and required skill sets needed for new hires;

  Utilized effective mediation methods in high risk situations;

  Facilitated post transition meetings to ensured activities were stabilized and functional. 

 

Sarbanes-Oxley 404 Lead, NCR Corporation                                                                             2005-2009

 

  Primary responsibilities included comprehensive management and oversight of Sarbanes-Oxley team of 9 consultants related to global Service Order Management and Account Receivables with the purpose of analyzing controls and updating processes to ensure compliance for organization.  Specific functions included;

  Identified appropriate audit and control standards for NCR s Maintenance Billing Contract Services critical to the company s financial operations;

  Determined the purpose and requirements of service operations testing controls to include, but not limited to, identification of participants, range of testing samples, and quantity of sample selection; 

  Reviewed, updated and obtained approval for global service order management team process documents; 

  Authored power point and presented overall billing process to Price Waterhouse Auditors.

 

Global Process & Transformation Owner, NCR Corporation                                                2005-2007

 

  Primary responsibilities included the standardization of global billing practices.  Specific functions included;

  Developed and implemented departmental policy training program and service standards for customer invoicing; 

  Defined criteria for billing authorization approval process for revenue recognition team;

  Interviewed personnel and conducted on-site observation to ascertain job area functions, work performed, and methods, systems and personnel used; 

  Analyzed issues impacting internal processes and provided changes to improve operational flow;

  Collaborated across multi-functions to drive program implementation of work flow tool;

  Conferred with center leads and ensured successful functioning of newly implemented processes and procedures.

 

Operations Leader, NCR Corporation                                                                                        2003-2004

 

  Primary responsibilities included providing 135 departmental employees and upper management with guidance to handle complex problems and resolve escalated complaints or disputes in a proactive manner.  Specific functions included;

         Interpreted and communicated work procedures and company policies to staff;

         Performed risk assessments and communicated potential risks in revenue loss to upper management on a daily basis;

         Facilitated meetings with account teams and billing agents to ensure billing requirements and customer satisfaction were simultaneously achieved;

         Interviewed and managed contract employees;

         Approved renewal quotes with special bids for coverage, pricing, discounts and rebates for the department.

 

Team Leader, NCR Corporation                                                                                                   2001-2003

 

  Managed staff of 11account billing managers supporting $20M daily in maintenance contracts.

 

Account Billing Manager, NCR Corporation                                                                             1999-2001

 

  Managed over $10M daily in networking accounts.

 

 

n B.S. C Organizational Management, Wilberforce University

 

Yyyyyy x. yyyyyy xxx-xxx-xxxx / Abc@xyz.com   DATE NAME HERE OF RECIPIENT NAME HERE OF COMPANY   Dear RECIPEINT NAME: Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles as a Project Manager and Operational Executive with specialized expertise as a Business Transitions Specialist.   I am skilled at providing executive level management expertise regarding comprehensive tasks including training, financial analysis, hiring and retention protocols, client support, research, and a strong background in all aspects of Business Efficiency Practices.  I am astute at developing streamlined processes that will increase operational productivity and reduce the occurrence of costly errors.  Additionally, I understand many functional aspects of organizational support from many levels and vantage points.     My peers describe me as an exceptionally hard worker and strong team player.  My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.     After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you. Sincerely, Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx / Abc@xyz.com

          

 

Dear  NAME:

 

Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.

Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in the development, launch, and oversight of all aspects of operations and project management, coupled with solid compliance and regulations skills, and the ability to develop and execute successful business development initiatives.

I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Transitions Specialist leveraging proven strengths in the development and launch of business initiatives to drive efficiency and increase bottom line revenues.  I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.

 

My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.

 

I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps.  If I do not hear from you on this date, I will contact you to follow up.

Sincerely,

Yyyyyy x. yyyyyy