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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx • abc@xyz.com
career objective
solutions-focused it manager specializing in systems implementation, deployment and support eager to contribute technical proficiencies as well as strong project administration, client relation and team leadership skills toward actively supporting a progressive organization in maximizing results.
profile
ø offer over 17 years of solid and progressive senior it management experience, including expertise within software quality assurance, project management, and help desk support capacities.
ø in-depth expertise in strategic and cost-effective utilization of technology in systems implementation, deployment, and support.
ø strong hands on knowledge of investigating and resolving performance issues.
ø proven business acumen and experienced in managing broad scope of operations, from system administration, quality assurance and network management to help desk support levels 1-3, it training and product installation/testing.
ø adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
ø apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
ø track record for diagnosing complex problems and consistently delivering effective solutions.
ø consistently improve delivery times and service levels while reducing company cost.
ø technical expertise in control data institute, as, computer programming and operations, a+ - a+ certified professional technician, mcp windows 2000/xp, ncsa windows 2000, windows 2000 server, windows xp, and office xp.
~ key achievements ~
slashed support calls by 90% through design of stable pc images.
conversion of internal loan system from os/2 to windows 2000.
ensuring technical focus and services supported the goals and efforts of the business.
continually maintained system uptime of 99.95%.
professional experience
first bank assistant help desk manager 2007-present
- successfully provided technical leadership for national it infrastructure of 5000+ employees nationwide.
- effectively handle troubleshooting for hardware, software, and connectivity issues. new building construction for voice and data.
- responsible for the installation and configuration of computer systems and software applications.
landamerica tr analyst 2005-2006
- successfully provided first and second level technical support for national it infrastructure supporting 300+ employees.
- effectively supervise resolution of hardware, software, and connectivity issues for windows 2000/xp.
- consistently handle remote access troubleshooting using dialup/vpn etoken; utilize castelle faxpress and track-it for issue analysis.
- proficiently escalated technical issues based on urgency; acted as liaison between customers and technical teams.
innovative solutions it project manager 2004
- effectively managed administrative tasks for resource development projects.
- responsible for application development of release level projects, including enterprise bill format.
- consistently provided technical support supervision for internal line of business groups.
bank of america it project manager/help desk manager 1998-2004
- effectively managed technical teams providing internal support for 1000+ users.
- served as project manager for internal resources to ensure implementation of technical solutions and quality customer service.
- successfully handled it documentation for specified requirements and system changes.
- applied dynamic leadership skills toward effectively leading a top-performing, client-focused team of 5 help desk staff servicing.
- effectively utilizing tivoli remote control/dameware to implement system migrations to windows 2000 with no unscheduled downtime.
~ additional key experience ~
sbc order cycle manager 1996-1998
geac financial systems quality assurance manager/helpdesk manager/lead helpdesk specialist 1986-1996
professional education
canterbury university master s of science in computer science/bachelor s of science in information technology
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