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yyyyyy x. yyyyyy

8154 olaf street ◊ cotati, ca 94931

xxx-xxx-xxxx ◊ abc@xyz.com

 

 

◊ dynamic communicator ◊ customer service professional ◊ experienced supervisor ◊

client-focused, service-oriented leader eager to support a progressive organization in driving sales and profit growth by facilitating sales and providing dynamic client services.

career profile

 

a results-oriented customer service professional with experience in client support, technical services, and communication. in-depth expertise in staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer/client services interaction both in person and via telephone. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. skillful at performing independently or within a team to exceed all operational goals and objectives. track record for diagnosing complex problems and consistently delivering effective solutions.

technical expertise

 

ms office suite; advanced knowledge of excel, access and outlook express. powerpoint, market live order management system, commercialware ordering system, r12 legacy, auditworks, marketworks, responsys

professional experience

 

illuminations, yankee candle company                                                                                                                                 1998-2008

consumer direct supervisor, 2005-2008

  • consistently supervise consumer direct and service call center staff to ensure the achievement of sales goals and adherence to company procedure.
  • successfully hired, trained, and directed personnel teams and actively collaborated in human resource operation functions such as annual staff reviews, identifying and resolving procedural inefficiencies.
  • effectively identify and capitalize on opportunities to provide superior internal and external customer service.
  • proficiently managed call center staff, including call volume, productivity, attendance, and punctuality.
  • collaborated with managers on troubleshooting issues for third party call center; resolve complex customer service issues, processed refunds, and customer service e-mails.

lead customer service representative, 2002-2005

  • successfully utilized persuasive communication skills in expressing sales and technical service information in ways that ensure client understanding.
  • proven ability to express complex processes in creative and vibrant ways, ensuring key points are communicated clearly and effectively in both written and oral communications.
  • consistently monitored credit card authorizations, billings, and financial discrepancies; contacted customers via phone or email to resolve billing issues.
  • effectively maintained cross-sell and up-sell ratios by peeling the onion , while profitably offering and closing the sales on all company products to both new and established clientele.
  • proficiently diagnosed and solved complex customer service issues, providing high levels of technical and sales support and troubleshooting.

direct channels sales and service associate, 1998-2002

  • consistently ensured delivery of quality customer service vital to sustaining and growing client base.
  • successfully processed phone orders to steer sales operations that generated high volume growth and revenue.
  • demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.
  • applied sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to resolve customer service issues.

education

 

business management, systems emphasis sonoma state university, rohnert park, ca

who s who in american college and universities ssu student union board of directors, treasurer

yyyyyy x. yyyyyy

8154 olaf street ◊ cotati, ca 94931

xxx-xxx-xxxx ◊ abc@xyz.com

 

 

◊ dynamic communicator ◊ customer service professional ◊ experienced supervisor ◊

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include ten years experience in a variety of customer service roles. i have effectively applied my technical skills and client services knowledge toward a successful career serving your company. to complement this background, i offer dynamic communication, presentation, diplomacy, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

anna wirt

 

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