Yyyyyy x. yyyyyy                                            Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR A:  Ability to analyze computer problems, including identifying relevant factors, extracting/gathering pertinent information, understanding intended purpose, and recognizing solutions.

 

 

Supporting my qualifications in analyzing computer problems, as an Administrative Assistant/Network Engineer at BT Americas, I proficiently provided technical support to the Network Operations Center.  I identified issues and innovatively designed technology-driven solutions implementation.  I created spreadsheets using Microsoft Excel to track shipping, receiving and cost for replacement of defective network equipment.  I developed a user-friendly database for setting parameter utilizing Microsoft Access.

In addition, I applied my technical expertise and dynamic communication skills in acting as the first point of contact in responding to customer inquiries, troubleshooting problems and requesting stress testing of circuits.  I proactively supported chronic network outages, customer problems, software issues and network configuration issues, through problem identification, information gathering and providing prompt resolutions.  I also initiated, developed and executed office automation functions including storing/retrieving electronic documents or files and entering and using electronic mail and information systems to optimize productivity and efficiency.  I adapted analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness and organizational productivity.

To complement my professional experience, I also offer a Bachelor of Science in Telecommunications from DeVry Institute of Technology, graduating Cum Laude with a 3.95 GPA.  In addition, I also offer a Bachelor of Science in Occupational Technology from Wayland Baptist University with a 3.85 GPA, further exhibiting my strong academic background.  

Yyyyyy x. yyyyyy                                            Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR B:  Knowledge of ADP hardware/software capabilities and skill in operating various computer consoles.

 

Throughout my career, I have acquired knowledge of ADP hardware/software capabilities and skill in operating various computer consoles.  As demonstrated in my progressive career, I have continually excelled in supporting human resources, with experience in interviewing, staff direction, workflow planning and coordination, professional development, and employee counseling and relations. 

 

As an Administrative Assistant at Fulton County Public Works, I performed a full range of administrative services utilizing various computer programs.  In addition, I maintained suspense records on all correspondence and action documents and follow up to ensure a timely reply or action.

 

With accountability for directly supporting management on all aspects of daily operations, I have effectively utilized technical resources to optimize human capital and productivity as the Administrative Assistant/Network Engineer at BT Americas.  I actively developed and maintained record systems, including ticklers and logs.  In addition, I assisted and supported the administration and maintenance of the time and attendance system and related procedures.  I consistently adapted analytical and problem-solving techniques to measure and improve program effectiveness and organizational productivity.

Yyyyyy x. yyyyyy                                           Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR C:  Knowledge of human resources regulations, policies, and procedures pertaining to all personnel actions, employee benefits, compensations and other programs to ensure regulatory compliance and to provide and assist supervisors and employees.

 

A key part of my jobs has been to work directly with human resource regulations, policies and procedures pertaining to all personnel actions, employee benefits, compensations and other programs.  I consistently ensured strict regulatory compliance and provided assistance to both supervisors and employees. 

 

As an Administrative Assistant at Fulton County Public Works, I adapted various analytical techniques and evaluation criteria to the measurement and improvement of employee program and policy effectiveness and organizational productivity.  I actively supported the development and organization of multiple personnel policies and programs, with strong focus on optimizing productivity and efficiency.  I successfully maintained all office records, including confidential employee records and information.

 

I actively determined, developed, recommended and implemented targeted policies and procedures vital to ensuring compliance with all laws and regulations as the Personnel Officer in the US Navy.  I directly managed 15 junior enlisted personnel, developing effective training programs to motivate and mentor the team.  I maintained all suspense records and counseled personnel on advancements, discharges and reenlistment benefits.  In addition, I counseled personnel on alcohol and drug abuse. Additionally, I offer a strong academic background in Human Resources, receiving a Human Resources Minor from Wayland Baptist University.

Yyyyyy x. yyyyyy                                            Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR D:  Knowledge of and ability to apply the practice, theory, principles and functions of management to daily operations.

 

I have continually contributed my leadership abilities in all aspects of daily operations in order to optimize productivity, efficiency and quality.

 

In my current position as a File Clerk at the Department of Veterans Affairs, I steer a diverse range of office administration duties ranging from handling and delivering time-sensitive mail to maintaining veterans claim folders, demonstrating exceptional project management and organizational skills in achieving operational goals and timelines.

While working as an Associate Broker at Prudential Georgia and as Realtor at Metro Brokers GMAC, I provided results-driven leadership instrumental to maintaining sales performance levels.  During this time, I was constantly recognized for my exceptional sales performance.  I was awarded the Circle of Excellence and became a Summit Club Member as a Top Producer, illustrating my solid interpersonal relation and negotiation talents which are both key managerial qualities.

 

In serving as the Personnel Officer at the US Navy, I demonstrated my dynamic leadership skills in directly managing 15 junior enlisted personnel.  I exhibited solid leadership qualities in motivating and mentoring the personnel.  I designed, developed and executed training programs for the junior team members.  In addition, I cost-effectively allocated, administered and maintained a quarterly training budget of $100,000.  Contributing my solid organizational and analytical talents, I prepared worksheets and ordered advancement examinations for 150 navy personnel semi-annually.  Also, I administered general Military Leadership exams on a monthly basis.  To supplement my leadership experience, I also studied Telecommunications Management at DeVry Institute of Technology, receiving a Bachelor s Degree in Telecommunications Management.

 

 

 

 

 

 

Yyyyyy x. yyyyyy                                            Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR E: Ability to analyze information; propose creative solutions to problems.

 

Throughout my career, I have consistently conducted comprehensive research and analysis in order to identify creative solutions to complex problems.  

As an Admin Assistant/Network Engineer, I applied my technical expertise and strong interpersonal relation talents toward assisting customers in troubleshooting problems.  I gathered the necessary information regarding the issue in order to provide prompt innovative technological solutions.  I also built and established key relationships and liaised between distributors, Customer Service Representatives, customers and 1st and 2nd level groups.

Serving as Personnel Officer, I have effectively provided innovative, solutions-focused recommendations in counseling married personnel on marital problems and spousal abuse.  I contacted referral activities and outreach programs to provide further assistance for personnel.  I proactively gathered pertinent information in order to prepare and maintain reports and computer graphs illustrating trends of drug and alcohol use in the area, which were also utilized in the Pacific Fleet for Congressional Inquiries.

I have also collaboratively spearheaded the transition for students with special needs, as the Co-Op School Counselor at the Department of Rehabilitation.  I analyzed current and potential issues by researching and gathering important information by working directly with students, teachers, parents and guardians.  I then promptly identified and implemented effective resolutions to assist the students in their development.

 

 

Yyyyyy x. yyyyyy                                            Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR F: Knowledge of Staffing and Recruitment regulations, policies, and guidelines.

 

I acquired valuable knowledge and experience in staffing and recruitment regulations, policies and guidelines throughout my career.  My background in human resources has included responsibility for determining facility support and training requirements in order to develop and implementing strategic plans to maximize overall performance.

 

As an Administrative Assistant at Fulton County Public Works, I contributed analytical techniques and evaluation criteria in the measurement and improvement of staffing program and policy effectiveness and organizational productivity.  I actively collaborated with staff members in the development and organization of recruiting policies and programs in order to maximize human capital and operational productivity/efficiency. 

 

Serving as a Personnel Officer in the US Navy, I directly managed 15 junior personnel.  I directly counseled personnel on advancements, discharges and reenlistment benefits.  I conducted comprehensive review and analysis of enlistment documentation in order to determine applicant s compatibility for Naval service. 

 

Applying my solid communication and interpersonal relation abilities, I interviewed applicants for Naval service to determine program eligibility.  I also performed all clerical duties in relation to maintaining staffing/recruitment records and related correspondence, with strict compliance with all regulations, policies and guidelines.  I consistently apply my academic background in Human Resources, contributing the knowledge I gained in achieving a Human Resources Minor at Wayland Baptist University.

 

Yyyyyy x. yyyyyy                                            Linda K. Wiggs

Social Security Number:              XXX-XX-XXXX

Position:                                            Management & Program Analyst

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR G: Knowledge of Federal qualification standards to determine qualifications of General Schedule and Wage Grade applicants.

 

 

I have gained a solid knowledge of Federal qualification standards to determine qualifications of General Schedule and Wage Grade applicants. 

 

While I served as a Personnel Officer in the US Navy, I directly managed 15 junior enlisted personnel.  I oversaw all aspects of advancement examination for 150 navy personnel on a semi-annual basis.  Also, I administered general Military Leadership exams monthly.  I directly counseled personnel on advancements, discharges and reenlistment benefits.

 

Furthermore, I conducted comprehensive review and analysis of enlistment documentation to determine an applicant s compatibility for Naval service.  Demonstrating strong communication and analytical talents, I interviewed applicants for Naval service to determine program eligibility.  I also acquired an basic academic background in the Federal qualification standards while achieving my Human Resources Minor at the Wayland Baptist University.