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xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

yyyyyy x. yyyyyy

 
yyyyyy x. yyyyyy

dynamic leader and team player with strong administrative, business development/support and client relation skills eager to support the employer in maximizing bottom-line performance.

profile

ø  offer over 10 years progressive experience in property management, with comprehensive background in sales and customer service.

ø  entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.

ø  effectively implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  proven value and dedication as a team member, as demonstrated by longevity/progression throughout career.

ø  exceptional ability to research and evaluate industry trends and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, clients and external contractors.

recent career achievements

ø  received customer service loyalty award for 1st quarter 2008 and "walk the talk" award.

ø  introduced/implemented targeted strategies, directly leading to 10% same store revenue growth and received "share the knowledge" award.

ø  recipient of lowest delinquency award 2003/2004 and "100% top shop" award on 6 separate occasions.

ø  won "do the right thing" award and nominated "assistant property manager of the year."

ø  awarded "10 ways to be a winner" and achieved "share the spotlight" award for exceptional performance.

professional experience

equity residential                                                                                                               2001-2008

property manager - austin, tx (2007-2008)

property manager - scottsdale, az (2006-2007)
assistant manager - scottsdale, az (2002-2006)

leasing director - minnetonka, mn (2001-2002)

  consistently promoted to contribute dynamic leadership skills in managing all levels of employees and contractors, with strong focus on optimizing productivity, efficiency and performance.

  actively motivated, mentored and oversaw staff, playing an instrumental role in the development of top performing team members.

  spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to workflow planning, cost-effective management of operating expenses and renewal negotiation.

  steered diverse activities including approving/processing invoices, reviewing and setting pricing, resolving resident issues and monitoring service requests, demonstrating exceptional project management and multitasking abilities in achieving goals and timelines.

  innovatively created and launched targeted marketing strategies to generate traffic through slow season; designed a contest to motivate staff and achieve leasing goals.

 

angel fire resort - angel fire, nm                                                                                       2000-2001

sales associate

  proactively consulted with clients to define investment goals and delivered persuasive sales presentations to drive high-volume revenue growth.

  applied sharp organization and administrative skills toward developing quality contracts for client signature.

  promoted superior service and exceptional customer satisfaction by creating and implementing after sale follow-up program.

 

page 1 of 2

vicki ybarra                                                                                                                                              page 2 of 2

 

 

alvarado realty - albuquerque, nm                                                                                      1996-2000

property manager (1999-2000)
assistant manager/leasing consultant (1996-1999)

  strategically planned and coordinated daily operations to maximize use of resources while controlling costs and meeting resident needs.

  successfully revamped newly acquired property, with full accountability for efficiently supervising large simultaneous projects including replacement of all roofs, stoves and a/cs.

  cost-effectively allocated and administered budget.

  ensured staff members are properly educated on knowledge and application of diverse sales techniques including building rapport, needs/values selling, negotiating and closing the sale.

  relied upon to appear in court on behalf of property and liaise with legal professionals.

education

associates degree in arts of theology - victory bible college (albuquerque, nm), 1998-2000

license & certifications

nm real estate license - dearborn real estate institute (albuquerque, nm), 2000

conflict management certification - equity residential (scottsdale, az), 2006
action selling certification - equity residential (scottsdale, az), 2004
marketing certification - equity residential (scottsdale, az), 2003

certified leasing professional certification - equity residential (minnetonka, mn), 2002
fair housing certification - equity residential (minnetonka, mn), 2001
arm designation certification - institute of real estate management (albuquerque, nm), 1999

professional development/training

firob - equity residential (scottsdale, az), 2007

e-leads - equity residential (scottsdale, az), 2007

drive for property management - equity residential (scottsdale, az), 2007
team building using mbti - equity residential (scottsdale, az), 2007
mapps - equity residential (scottsdale, az), 2006

everything you wanted management - equity residential (scottsdale, az), 2006

business & technical writing - equity residential (scottsdale, az), 2006
behavioral interview - equity residential (scottsdale, az), 2006
mri management/leasing/resident/service - equity residential (scottsdale , az), 2006
how to get everything done - equity residential (scottsdale, az), 2006
expect the unexpected - equity residential (scottsdale, az), 2005

national leasing training - equity residential (scottsdale, az), 2003
customer service - equity residential (mn & az), 2001 & 2003
camt personal and property safety - equity residential (minnetonka, mn), 2002
leasing strategies onsite / telephone - equity residential (minnetonka, mn), 2001

superior customer service - equity residential (minnetonka, mn), 2001

technical skills

microsoft office suite, excel, lro, mri

community activities

board of director & secretary treasurer - from the heart foundation

 

 

 

 

 

 


date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

from leading high performance teams and facilitating superior client servicing to drafting, reviewing and negotiating detailed contracts, i have continually excelled in maximizing performance as a dynamic leader.  i excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  as illustrated by my career background, i have over 10 years of experience in property management, assuming increasing levels of responsibility. 

 

among my recent accomplishments, i received customer service loyalty award for 1st quarter 2008 and "walk the talk" award.  i also introduced/implemented targeted strategies, directly leading to 10% same store revenue growth and received "share the knowledge" award.  in addition, i was the recipient of the lowest delinquency award 2003/2004 and "100% top shop" award on 6 separate occasions.  to complement my experience, i offer a new mexico real estate license.

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

vicki ybarra

 

 

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