yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ▪ abc@xyz.com

 

 

versatile business professional eager to contribute broad-scope systems engineering team management experience toward supporting a dynamic organization in maximizing bottom-line performance.

 

profile

 

• offer over 13 years of solid and progressive systems engineering experience, including expertise within management, technical operations, 2^nd/3^rd level support, and customer service capacities.
• in-depth expertise in providing level 2 helpdesk support to all clientele.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
• skillful at performing independently or within a team to exceed all operational goals and objectives.
• track record for diagnosing complex problems and consistently delivering effective solutions.
• proven knowledge mainframe and sub-components including mvs, jes2, jes3, ims, cics, mqseries, jcl.

 

professional experience

 

assistant vice president command center operator bank of america                                       2006 cpresent

• successfully managed all sysops functions, including level 2 helpdesk support, mainframe lpars management and troubleshooting.
• successfully steered sales operations to generate high volume growth and revenue.
• consistently ensured delivery of quality customer service vital to sustaining and growing clientele.

 

delivery & services monitor bank of america                                                                                         2000 c2006

• utilized extensive management skills in handling a broad range of system operations, including the installation of automation point product, server hardware, os, and all applications.
• responsible for overseeing all server maintenance and client support functions, from hot fix to patch installation.
• actively contributed to monitoring and delivery team, spearheading all aspects of installation from involving appropriate technicians and ordering hardware/software licenses to going supervising onsite product installation and developing detailed project plans.
• effectively supervised the development of innovative java web based application in support of the on-call schedule and paging capabilities for the entire company.

 

systems manager bank of america                                                                                                         1998 c2000

• effectively handled all level 2 support operations, from managing, maintaining and troubleshooting mainframe lpars; supervised sysmods ipl ing 30+ mainframe lpars during weekend change window.

 

systems manager perot systems                                                                                                           1997 c1998

• actively served as weekend manager, responsible for sysmods ipl ing 30+ mainframe lpars during weekend change window, supervised all weekend workforce operations.
• proficiently handled level 2 support functions, ensuring customer satisfaction through timely and efficient issue resolution.

 

team lead perot systems; tape library                                                                                                1996 c1997

• serving as team lead, effectively directed and maintained all aspects of second shift tape operations, from job direction and supervision to consulting on personnel reviews and raise approvals.
• sharp business acumen and experienced in managing broad scope of shift operations, from tape mounts and pulling scratch tapes to refilling.
• excel in recruiting, building and leading top-performing, client-focused shift teams.

 

professional education

 

linux fundamentals java fundamentals servlets javaserver pages