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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Supervisor/Manager
Operations ~ Customer Service ~ Team Building
Qualifications Profile
Ø Offering a track record of success in client-focused, service-oriented industry, progressing from entry-level position to supervise operations for a high-volume revenue center
Ø Excel in defining, developing and implementing strategies to grow business, deliver world-class customer service and increase operational efficiency, quality and profitability
Ø Effectively train, coach and lead high-performance teams crucial to generating revenue and optimizing customer satisfaction and retention levels
Ø Strategically schedule staff and coordinate workflow to maximize use of resources and control labor costs while meeting client needs and operational performance goals
Ø Strong administrative and business support skills
Career Track
BANK OF AMERICA-Westwood, NJ 1993-Present
Teller Operations Supervisor; 2001-Present
In recognition of dynamic leadership qualities, promoted to manage human resource and administrative functions of busy banking center Teller operations
Ensure critical policy and procedures compliance vital to successful audits; attained 10 out of 10 audit rating, 2008, and have consistently achieved a minimum 8 out of 10 since assuming position
Strategically develop and assign Teller schedules, vacations, lunches/breaks, etc. to meet customer needs, business volume forecasts and operational goals; mentor and monitor Tellers to maximize sales as well as productivity and quality of work
Entrusted with maintaining high-volume banking center cash, ATM servicing and cash control
Customer Service Representative; 1997-2001
Progressed to contribute sharp customer service skills toward managing client accounts as well as handling inbound phone calls, greeting customers and coordinating referrals to account specialists
Assistant Head Teller/Teller; 1993-1997
Rapidly promoted from entry-level position to actively collaborate with Head Teller in steering Teller line operations, including ordering money and managing ATM machine service
Prior experience as Part-Time Bank Teller with First Fidelity Bank
Academic Credentials
Liberal Arts Major, Bergen Community College-Paramus, NJ
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (Insert actual title of position targeting) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I have built a successful, progressive career with Bank of America over the course of sixteen years, illustrating my ongoing contributions as an effective team member as well as my dedication as an employee. Since 2001 I have held a Supervisor position, with responsibilities spanning human resources, administrative operations, customer service, business development, and policies/procedures/standards compliance. I am a motivating leader adept in optimizing use of resources and maximizing operational productivity and quality, with a strong focus on consistently ensuring delivery of superior client services.
I am eager to translate this background to both immediate and long-term results for your organization. As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance, and am confident that I could be a valuable asset as a staff member. I welcome the opportunity to interview with you at your earliest convenience, and look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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