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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


versatile professional eager to contribute comprehensive it background toward actively supporting the employer in optimizing performance.



  • dedicated pc technician offering over 5 years of solid and progressive experience in including expertise within help desk operations, technical support and customer service capacities.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • proven track record for diagnosing problems and consistently delivering effective solutions.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.


technical proficiencies


windows xp professional ▪ comp tia network+

microsoft server 2003 environment ▪ microsoft server 2003 network infrastructure

microsoft server 2003 planning and maintenance ▪ 2003 active directory

hardware/software troubleshooting ▪ microsoft os and pc repair


professional experience

pc technician skyline ultd-usda                                                                                                           2007-present

  • actively monitoring sl8500 mainframe system, effectively troubleshooting all console errors.
  • tasked with breaking down daily shipments of scratch tapes, as well as entering tapes into silos to reach scratch and free cell count.
  • consistently ensure delivery of quality customer service vital to sustaining and growing accounts.


pc technician ultimate solutions c usda/n.f.c                                                                                               2007

  • serving in an noc monitoring and operations center, efficiently escalated trouble tickets using remedy/e-tix to noc operations control center.
  • responsive for supporting blade servers, changing tapes on blade center and supporting tape library operations.
  • facilitated client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


assistant manager keller williams reality/rocky mt. landscape                                                               2006-2007

  • sharp business acumen and experienced in managing broad scope of operations, from organizing files and processing payroll/timesheets to overseeing properties and paying bills.


optician/certified lab technician doctors visionworks                                                                            2006-2009

  • skillfully ordered and dispensed all correct eyewear/contacts prescriptions to patients on behalf of doctor.


sales representative/field trainer vector marketing                                                                     2005-2006

  • successfully steered sales operations to generate high volume growth and revenue; consistently exceeded weekly sales goals.


professional education


bachelor s degree in nursing community college of aurora                                                                                     present


it training courses hensmann/leader quest                                                                                                      2007


cosmetology course xenon school of cosmetology                                                                                                    2004


yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •











hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in help desk operations, technical support and customer service capacities. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, analysis, troubleshooting, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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