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dynamic communicator ~ detailed administrator ~ customer support specialist
profile
- talented professional offering solid and progressive administrative experience, including expertise in executive-level support, office administration and customer service.
- demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and high-volume calendaring functions.
- adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
- excel in recruiting, building and leading top-performing, client-focused customer service teams.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- proven ability to maintain the highest levels of confidentiality and uphold a professional standard of ethics.
key skills
customer service
- effectively ensure optimal customer satisfaction by using a solutions-focused approach toward building relations and resolving issues.
- consistently ensured delivery of quality customer service vital to growing accounts.
- effectively identify and capitalize on opportunities to penetrate and develop new client markets.
administrative support
- strategically scheduled high-volume appointments to maximize time while meeting client needs.
- efficiently handled all office support functions, from coordinating travel arrangements and organizing meetings to facilitating vendor communication and drafting all correspondence.
- managed a broad range of warehouse operations, from analyzing reports to identify potential issues, ensuring compliance to warehouse regulations and maintaining performance statistics.
sales/marketing
- actively collaborate with marketing department in the launch of new products and promotions.
- experience in developing persuasive presentation packets for potential business partners.
- recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications.
professional experience
customer service/massage therapist name of company 2007-present
administrative support/customer service stryker orthopaedics 2000-2006
customer service representative associated global systems 1998-2000
call center specialist chase manhattan bank 1996-1998
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