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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

versatile professional eager to contribute comprehensive customer service background toward actively supporting the employer in optimizing performance.

 

profile

 

  • talented professional offering over 5 years of solid and progressive experience in client-focused industries focused on delivering world class customer service.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • recognized by employers and clients as a considerate, dedicated team player, with a proven commitment to excellence in all tasks and services.
  • skilled at performing independently or within a team to exceed all operational goals and objectives.
  • demonstrated a team player attitude in enthusiastically soliciting and accepting additional challenging projects in support of company objectives.
  • dynamic communication, organization, issue resolution, and relationship management skills.

selected achievements

 

~ client advocate certification of recognition, 2009 ~
~ 5 perfect 10 customer survey awards, 2010 ▪ quality score award, 2010 ~
~ 120 quality club, 2010 ▪ star player award, 2010 ~

~ received a perfect score on a secret shopper survey, 2009 ~

 

professional experience

 

service and sales representative 2 citimortgage, inc.                                                    2009-present

  • sharp business acumen and experience in handling a broad scope of client service operations, from handling irate callers and resolving issues to escalating priority issues and providing prompt customer service.
  • proficiently meet all monthly business goals, including a minimum 93% schedule adherence, 65% offer rate, 15% sales conversion, and 360 seconds average of overall call time.

 

customer service representative best buy                                                                          2007-2009

  • facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.
  • successfully steered credit cards and protection plans sales to generate high volume growth and revenue on behalf of company.


customer service representative mervyn's                                                                                   2007

  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele.
  • utilized extensive knowledge of sales promotions, company policies and return regulations in resolving all customer issues.

 

cashier/cook little anthony s diner                                                                                          2006

professional education

 

general courses pima community college                                                                                     2009

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