qualification summary

productive, quality-oriented administrative professional eager to contribute 15+ years of exceptional administrative assistance, business support, project management, and interpersonal relation skills toward optimizing operations of a progressive organization. provides excellent customer service including active listening, analysis, empathy, problem identification, and resolution. skilled in supporting executives with demonstrated excellence. dynamic organizational skills; expertly handle multiple clients concerns with minimal error and consistent accuracy. prominent relationship builder, able to magnify the benefit of mutual relationships with professionals within a multi-level organization.

 

core competencies

business administration / administrative assistance / report generation

records management / client relations / teambuilding & leadership

team building & motivation / scheduling / data entry

 

technical competencies

 

technical competencies: microsoft outlook, word and excel

career history

 

office coordinator, 11/1997 c 06/2009

cascap inc., cambridge, ma

         coordinated activities with management and with other work units or departments aimed at increasing efficiency.

         evaluated staff training; developed or updated standard operational procedures (sops), policies, and standards.

         discussed job performance problems with employees to identify causes and issues and to work on resolving problems.

         oversaw temporary employees' job performance and conformance to regulations and recommended appropriate personnel action.

         reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

-         supervised the work of office and administrative service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

-         handled financial management tasks including payroll, generated year-end tax forms for staff, preparing rent checks for deposit and ordering deposit book and stamps when needed from nebs.

-         supported the needs of clients by assisting with the rental application process and addressing complaints and concerns immediately.

-         ensured that telephone messages were given to the proper party and logged after hour messages from the answering service and resolved staff concerns with the answering service.

-         built and maintained vendor relationships and assessed internal operations concerns.

-         managed clerical tasks like ordering supplies, processing returns, ordering stamps, monitoring calls, mass mailings, and attended bi-weekly manager meetings.

 

 

yyyyyy x. yyyyyy | page 2 of 2

 

administrative assistant, 08/2005 c 09/2006    

john leonard employment specialists, boston, ma

• greeted visitors and determined whether they should be given access to specific individuals.
• interpreted administrative and operating policies and procedures for employees.
• performed general office duties such as ordering supplies and maintaining records management systems.
• prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• prepared responses to correspondence containing routine inquiries.
• read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.
• reviewed operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
• set up and oversaw administrative policies and procedures for offices or organizations.
• supervised and trained other clerical staff.

 

***additional experience as financial aid assistant for new england college***

 

education

 

bachelor of arts in psychology, 1995

new england college, henniker, nh

 

burdett school, boston, ma, 09/1996 c 06/1997

-         various computer and secretarial courses.

additional activity

-         boston jayees

-         habitat for humanity

-         boston food bank

-         acknowledgement for excellence

-         rose shelter homeless shelter

 

 

 

 

 

 

 

 

 

 

april 14, 2011

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

 

dear <<courtesy>> <<last name>>,

 

my years of experience as a office coordinator and administrative assistant leads me to believe that i should become a successful addition to <<company>> as a <<position>>. as you review my career history as demonstrated in the attached r sum , you are sure to see my familiarity with all aspects of administrative support, project management, team spirit, and communication. professionalism and tact effectively combine with my education and expertise to produce a strong professional that delivers undeniable results.

 

my ability to communicate effectively both orally and in writing within a business office environment is strengthened by the mastery of computer use, applications, and systems. as an administrative professional, i correctly compiled and maintained comprehensive information and records. i exercised initiative and work independently, applying sound judgment, discretion and establish priorities accordingly. my success derives from the consistency of creating lasting relationships with people from diverse cultures and professional backgrounds. past projects under my management exemplify a high degree of character, integrity alongside shrewd business acumen. even when training other professionals my goal is always to achieve maximum motivation, teamwork, and efficacy.

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. let s discuss how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

 

yyyyyy x. yyyyyy

enclosure

 

 

 

 

 

 

 

 

 

 

 

april 14, 2011

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

 

dear <<courtesy>> <<last name>>,

 

 

it was a pleasure meeting with you on [insert date here]. i would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. i am still very interested in the [insert name of position] position, and i am convinced now, more than ever, that it is the right job for me. i feel my background and qualifications prepare me well for just the sort of challenges and responsibilities we discussed.

 

the position as you described it to me would combine my strong knowledge of office administration, business development, written and verbal communication, and client relations. this would allow me to make the same valuable contribution to your company as i ve made to my past employers.

 

again, thank you for considering my qualifications. i enjoyed our talk, and am available at any time to provide you with any additional information you may need. i look forward to hearing your decision.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure