career objective                              

results-driven financial professional eager to contribute superior business development, analytical, and client relation skills toward supporting the employer in optimizing revenue performance

profile                                                

ø  offer six years of progressive financial experience, with expertise in customer service and business development strategies

ø  solid experience troubleshooting client concerns and technical issues; facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  proficiently balance general ledger accounts and compile and produce detailed monthly financials instrumental to supporting senior management in assessing business performance

ø  dynamic organization, prioritization and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  possess depth of knowledge in and ability to apply banking laws and regulations and bank policies and practices

ø  proactive team player equally effective in independent and collaborative environments

ø  bilingual in vietnamese and english

 

~ technical proficiencies ~

ms word ~ excel ~  powerpoint ~ outlook ~ mainframe ~ commsee

professional experience                

commonwealth bank of australia, parramatta, nsw                                                                   2006 c present merchant client service c customer service professional

         successfully provide outstanding customer service; respond to merchant portfolio inquiries as well as eftpos technical issues

         research and resolve disputed transactions utilizing corporate tofu (taking ownership and follow up) strategy

         effectively inform clients of additional available products and services; offer customized recommendations resulting in revenue growth and increased customer satisfaction

         diligently document all relevant matters; alert management to potential opportunities as well as threats

         perform translation/interpretation duties for vietnamese-speaking client base and merchant services department

         active involvement in fundraising events; serve on cultural committee organizing monthly events

 

dong xin hot bread, burwood, nsw                                                                                         2002 c 2006 operations manager

         concurrent with academic pursuits, managed all aspects of the business including budgeting, financial forecasting, and tax reporting

         accurately maintained and balanced general ledger, accounts payable, accounts receivable, bank reconciliation, collections and credit; performed cost analysis and vendor negotiations

         created and implemented business development programme aimed at expanding customer base while providing continually excellent service to existing customers

         oversaw inventory control, ordering and storage of supplies, staff recruiting and training, and store maintenance

education                                           

university of western sydney, parramatta                                                                                  2002 c 2005

bachelor of business with specialization in applied finance

                                                           

tafe nsw, liverpool                                                                                                                            2005

business administration c legal studies