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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 


objective

results-driven, solutions-focused it manager eager to contribute technical expertise as well as strong project management, leadership and client relation skills toward actively supporting an organization in maximizing performance.

profile

ø  offer over 10 years progressive it experience in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  dynamic skills in client interfacing and vendor relations.

ø  proficiently steer projects from concept through delivery.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate outstanding problem solving and active listening skills; diffuse difficult situations with tact and ease.

professional experience

talaris, inc.  (formerly delarue cash systems)                                                                   2007-present
software integration engineer

  play active role in sustaining and growing business by contributing technical expertise as well as dynamic interpersonal relation skills toward supporting 3rd party developers in efficiently integrating innovative cash system solutions with existing bank/custom software to deliver superior services.

  contribute dynamic interpersonal relation skills toward collaborating directly with software vendors and customers to develop equipment integrations into customers existing software solutions.

  apply industry expertise and strong communication abilities toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering ongoing support.

 

pointsec mobile technologies, chicago, il (now check point software)                                2004-2007

manager, data security support (2006-2007)

  successfully developed call center ability to handle both level 1 & 2 support for over 4 million installed licenses across the united states.

  within 6 months, built, developed and managed top-performing 8-member team vital to supporting enterprise-wide operations and handling 500% call volume increase.

  environment: all pointsec products. 

senior sales engineer support (2006)

  relied upon to lend industry expertise and it knowledge toward assisting sales engineers with customer support.

  built and established key relationships and liaised effectively between se/ps and support.

senior sales engineer (2005)

  trained, mentored and motivated support personnel, playing an instrumental role in the development of top performing team members.

technical support (2004)

  generated over $2k monthly savings by migrating phone system from at&t to internal management.

  strategically defined, developed and executed corporate-wide it standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  proficiently provided level 2 and 3 support for all company products; performed beta testing and compatibility testing with industry level tools and products.

 

 

 

page 1 of 2

yyyyyy x. yyyyyy                                                                                                                                       page 2 of 2

 

 

strategic technology architects, chicago, il (as literal solutions)                                         2003-2004

network support engineer

  upgraded entire messaging environment to exchange 2003, integral to optimizing productivity and efficiency.

  drastically improved network streamlining ip addressing by supporting the enterprise rollout of new subnetting scheme.

  conducted comprehensive research and analysis to identify strategies to maximize network performance and system security.

  environment: windows 2003/xp/2000, exchange server 2003, acronis true image, symantec antivirus, active directory, tcp/ip.

 

bank of america-technology/operations, chicago, il                                                           2001-2003

senior support analyst

  achieved $2k in monthly savings by identifying and shutting down redundant blackberry units.

  developed effective slas and procedures for blackberries and vpns linking vendor and server groups.

  effectively resolved hardware, operating systems and software configuration, performance and remote connectivity issues by successfully delivering 2nd and 3rd level support for 6,000 users.

  environment: windows ce/xp/2000/nt 4.0, blackberry, vpn, lan.

 

bartlett-bishop inc., ltd, lisle, il                                                                                         2000

consultant - senior network engineer

  exhibited solid presentation and communication skills in establishing server demonstrations for citrix and lotus notes.

  demonstrated solid understanding of it practices and principles in proficiently performing nt server installations and configurations, implementing citrix metaframe, and setting up/customizing vpn and sonicwall.

  environment: windows 2000/nt server/98, citrix metaframe server, vpn, sonicwall, exchange 5.5, sql 7, lotus notes.

 

silvon software, westmont, il                                                                                             1999-2000

network engineer

  significantly improved exchange server uptime from 2 - 3 crashes per week to less than 1 per month.

  steered the administration and daily operations of 16 windows nt servers for over 100 clients; handled all troubleshooting, scheduling and management of vpn and citrix metaframe, arcserve and exchange 5.5.

  environment: nt server, vpn, citrix metaframe, arcserve, exchange 5.5.

 

bbdp, inc., bloomingdale, il                                                                                               1997-1999

windows support engineer, support team manager

  designed, developed and implemented proprietary web-based call tracking helpdesk solution.

  achieved $5k monthly savings by regaining parts replacement losses from vendors.

  environment: windows nt/95, unix, ras, vpn lan, wingate 3.0/2.1/2.0, citrix metaframe, firewalls.

  identified and addressed existing and potential windows/unix lan and web systems issues for over 400 offices and created proactive upgrades and enhancements for optimal results.

 

prior experience

 

sgt/e-5, u.s. army chemical corps, 69th chemical company - u.s. army, nurnberg, germany

certifications

microsoft certified systems engineer (mcse); windows 95, windows nt, windows nt enterprise, networking essentials, tcpip, proxy server 2.0

pointsec certified systems engineer

citrix certified administrator 1.8

technical skills

platforms:   windows 2003/xp/2000 server/pro, linux, citrix metaframe 1.8, active directory, vpn, blackberry

networking: ms exchange 2003/5.5, live communications server, tcp/ip, internet, wireless, cisco routers

software:    ms office, pda, acronis true image, symantec antivirus corporate

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

 


date

 

 

 

hiring agent name

company

address

city/state/zip

 

dear _______________________________:

 

i am currently exploring new opportunities, and am interested in joining your team.  to acquaint you with my qualifications, i m submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated, i offer over 10 years of experience in designing, developing and implementing innovative, technology-driven business solutions for diverse employers and their key clientele.  i excel in driving projects from concept and development through timely, cost-effective delivery, building and leading productive teams, defining and resolving inefficiencies, and optimizing overall operational performance.  i also possess strong communication skills vital to determining and responding to customer needs and forging proactive vendor relationships. 

 

as a member of your team, i will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  i am eager to meet with you to discuss how my qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

professional regards,

 

 

 

yyyyyy x. yyyyyy

 

 

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