career objective                              

results-driven technical support specialist eager to contribute superior skills and knowledge toward supporting a progressive organization in maximizing financial and operational performance

profile                                                

ø  offer solid experience providing customer support in a technology-driven environment, with strong knowledge of data management strategies

ø  efficiently assess and respond to client-specific needs; create, execute, troubleshoot, and document complex solutions and processes

ø  consistently achieve critical deadlines while maintaining high quality standards

ø  dynamic organization, prioritization, and time management skills

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical proficiencies including windows operating systems, ms office, hvac systems, and scanning electron microscopes

professional experience                

pacific aire, inc., ventura, ca                                                                                                                4/07 c present

professional hvac service technician

                    

booksmart tutors, llc, ventura county, ca                                                                                          1/07 c 6/08

in-home tutor

 

ventura college learning resource center, ventura, ca                                                                          9/06 c 6/07

provisional classified tutor

 

university of california santa barbara, santa barbara, ca

mentor, expanding pathways to science engineering and mathematics                                              summer 2006

intern, expanding pathways to science engineering and mathematics                                                summer 2004

 

oxnard high school, oxnard, ca                                                                                                           9/03 c 3/04

teaching assistant

 

the tutoring center, oxnard, ca                                                                                                            12/02 c 12/03

head instructor / supervisor

 

~ key achievements ~

• graduated first in class at ultimate technician academy in little rock, ar
• in recognition of exceptional performance, awarded fastest promotion to service technician in pacific aire history
• provided individual academic support for students with varied learning abilities; successfully explained complicated material in understandable terms
• coordinated key graduate-level research project, fabricated and tested nanowires, and developed powerpoint presentation on epsem program for uc santa barbara
• established tutoring center office procedures, workflow schedules, and instructional plans

education                                           

california state university channel islands, camarillo, ca                                                                       2007

bachelor of science in biology, gpa 3.6

 

ventura community college, ventura, ca                                                                                               2005

associate s degree in chemical engineering, gpa 3.9

 

~ certifications ~

certified hvac technician ~ certified pharmacy technician (cpht)