Yyyyyy x. yyyyyy
Experienced Project Management Leader
Superior Technical Skills / Electronic and Mechanical Expertise / Build High Performance Teams
High Achieving Program/Project Management Leader with expertise in driving strategic business solutions for high level technical initiatives. Track record of leading teams in developing and implementing effective technical solutions to resolve complex operational challenges. Extensive knowledge of Security and Detection systems for the travel industry, supporting client initiatives and translating complex technical language to audiences of all levels. Seeking a Senior Level Management position with a progressive organization that values visionary leadership, advanced problem solving and a dedication to creating high performance teams.
w Meet Timelines/Manage Project Budgets
w Installation and Troubleshooting
w Schematics and Blueprint Interpretation
w Analog and Digital Circuitry Expertise
w AC/DC, Power Supplies and PLC's
w Strategic Planning and Execution
w Excellent Communication Skills
w Strong and Effective Leader
w Call Center Applications
w Customer Service
w Project Management
w Technologically Savvy
JSIG, Joint Security Infrastructure Group, Inc., Wilmington, NC (2008 to Present)
w Project managed the TSA TWIC Enrollment Center transition at over 50 sites across the country; issued new contracts, mentored partners on product functionality and ensured a smooth transition in accordance with the Master Microsoft Project Schedule.
w Oversaw deployment and installations for the Registered Traveler Program at US Airports, managed bid and proposal tenders for the program, interacted with customers, engineers and contractors to define project scope and set timelines.
w Managed design, permitting and construction efforts from inception to completion; worked with contractors and Airport Authority to review engineering changes and ensure compliance with standards for the Verified Identity Pass Inc. requirements.
w Key team member in the development and maintenance of the CRM and inventory management software database.
L-3 Communications Security & Detection Systems, St. Petersburg, XXXXXX (2007 to 2008)
Technical Support Manager
w Managed $1.89MM annual customer services budget to provide testing of equipment, the purchase of spare parts/components and call center operations.
w Led initiatives to provide superior technical support for automated, cargo, certified, conventional and advance checkpoint product lines.
w Led rollout for first millimeter wave portals across the US and implemented processes to secure the US Technical Support Team as the central point of contact for technical resolution support worldwide.
w Refocused team efforts to expedite support responses and decreased customer complaints by 50%; created and implemented standardized resolution procedures to streamline responses and create cohesion on the team.
w Participated as a key team member on several Black Belt and Green Belt improvement projects along with a multi-disciplinary team to provide resolution for x-ray equipment issues in the field.
w Led efforts to repair problematic VCT-30 x-ray units at London Heathrow Airport; coordinated efforts for the OEM Engineer to travel on-site to work with local technicians and airport managers to resolve issues.
w Facilitated bi-weekly meetings with three Global Tech Support teams to resolve customer equipment issues; closed 50 actions in one year and significantly improved customer satisfaction results leading to new equipment orders from the UK, Canada, Japan and Australia.
L-3 Communications Security & Detection Systems, Woburn, MA (2001 to 2007)
Technical Support Supervisor (2003 to 2007)
w Oversaw day to day operations for 4 Technical Support Specialists, 3 Canadian Field Technicians and 5 Cargos Specialists in providing high level technical support for automated, cargo, certified, conventional and advanced checkpoint product lines.
w Ensured that all standards for security and detection functionality were at maximum capabilities at all times; created a team of highly trained specialists to resolve technical issues and provide back up for high volume requests, reduced overhead costs by 33% through efficiency improvement and cross training initiatives.
Technical Support Specialist (2001 to 2003)
w Key team member in the testing and roll out of a new Clarify CRM system, provided technical support for conventional and automated X-Ray and baggage scanners.
w Led installation and training efforts for the initial deployment of automated X-Ray scanners at multiple Canadian Airports for CATSA, the company s second largest customer.
Perkin Elmer, Long Beach, CA (1997 to 2001)
Senior Field Service Technician
w Installed, maintained and repaired X-ray systems, provided technical support for conventional and automated X-Ray and baggage screening equipment.
United States Navy (1988 to 1997)
Electronic Technician and Instructor
w Performed maintenance and repairs to Electronic Navigation and Electronic Surveillance Early Warning Systems on various US Warships and Submarines.
w Achieved Naval Instructor Certification to teach functionality, repair and maintenance on various Electronic Systems.
Linescan II, III, V Training (2001), (AT) VDS 108 Technical Training (2001), Microsoft PowerPoint Training Level 1 (2001), Microsoft PowerPoint Training Level 2 (2001), (AT) VIS 108 Technical Training (2001), Situational Leadership Training (2003), Linux Fundamentals (2004), Effective Business Writing Techniques (2004), PXM Technical Training (2005), Finance for Non Financial Managers (2005), Knock your Socks off Customer Service (2005), (AT) MVT Technical Training (2006), Leading Technical Professional Course (2006), Skills for Supervisors (2006) and Lean Six Sigma Greenbelt (2007)
X-Ray Food Parcel Screening Technical Training (1998 and 1999)
United States Navy
Basic Enlisted Submarine Training School (1988), Electronic Technician A and C Schools (1988 to 1989), Nuclear Submarine Qualified (1990), Surface Warfare Qualified (1993) and Naval Instructor School (1994)
Yyyyyy x. yyyyyy
I have enjoyed much success in my career as a Project Management Executive, and am ready for additional responsibilities and challenges. Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.
I have an excellent track record of cultivating business relationships and executing technical upgrades and infrastructure development for domestic and international airport locations. According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>. I am well versed in <specific here> and know that I could be an integral member of your team. In addition, I am a highly effective leader with the ability to drive employee performance initiatives and lead organizations to exceed expectations for success.
Here a few examples of my success:
w Recently led the TSA TWIC Enrollment Center transition at over 50 sites across the country; project managed this initiative from inception to completion.
w Achieved significant customer service responses by refocusing team efforts and drive expedited resolutions for technical and functionally issues at airports around the world.
In addition, I have been consistently acknowledged by my employers for exceeding performance expectations. I have been promoted on several occasions and my reputation for being persuasive and diligent in my efforts is well earned.
As a proven leader, I believe it would be mutually beneficial for us to meet. I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.
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