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yyyyyy x. yyyyyy

(xxx-xxx-xxxx •



profile of qualifications


quality-focused business support professional specializing in office management, accounting, software testing, and customer service eager to maximize an employer s success.  top-performer with the ability to create improved programs / processes in strategic alignment with business goals.  integral team player who can delegate and / or handle multiple assignments within deadline-driven environments.  excellent communicator who can effectively interface with all company representatives through to executive level.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills.



key areas of expertise


office management                                quality assurance                             recruiting / interviewing                        software testing / analysis

a / p and a / r processes                      advertising / marketing                     workflow prioritization                           regulatory compliance

financial administration                          sales support                                   customer service                                 filing / recordkeeping



career highlights


         spearheaded business start-up efforts to create and nurture over 125 new customer accounts and 15 corporate accounts within 2 years.

         built a successful clientele list from only a 50% referral rate and achieved up to 90% recovery rates per billing cycle.

         reduced cost while increasing productivity by researching, developing, and initiating new and innovative business processes.

         decreased fallout in production by 50% while reducing production defects by over 50% for a 35%-per-cycle cost reduction.

         played a vital role in optimizing operations via positions as lead tester and release coordinator.

         led the writing / executing of comprehensive test cases designed to test functionality of systems and identify critical defects.



professional synopsis


perry s transportation service, irving, tx                                                                                                                                2007 c 2009


office & finance manager

         applied dynamic leadership talents toward planning, organizing, and managing driver schedules to ensure effective work completion.

         drove business growth by recruiting top-performing drivers to include handling objective interviewing / hiring processes, scheduling drug screens, verifying driving records, and completing criminal background checks.

         contributed strong communication skills toward promptly responding to customer concerns and efficiently resolving key challenges.

         illustrated sharp analytical proficiencies by evaluating financial statements and monitoring spending to guarantee expenses were consistent with approved budgets, along with preparing invoices, billing, collections, deposits, and payments for processing.

         complied with strict regulatory standards by researching and obtaining city of dallas licensure and insurance requirements.


gte / verizon / idearc, dfw airport, tx                                                                                                                                       1990 c 2007


software tester / analyst

         optimized software testing processes by reviewing business requirements and functional / design specifications prior to drafting test plans and test cases to include reporting testing status and project risks / gaps to executive-level management as necessary.

         expertly designed, developed, documented, and implemented test plans, cases, and scripts.

         resourcefully tested and supported diverse web-based, mainframe, and java applications, along with performing unit, system, integration, regression, stress, emergency, and negative software testing prior to release to production.

         planned and delegated team assignments to maximize use of resources and meet key operational objectives to include interfacing among test team, programmers, documentation, and trainers to guarantee seamless processes at all times.


publishing systems analyst iii

         utilized broad scope of industry knowledge to provide professional counsel within new systems development / design meetings, along with actively liaising among corporate personnel and serving as a multi-location customer service advocate.

         coordinated integral meetings to manage customer expectations, resolve issues, issue risk / gap reports, and provide project status.


accounting coordinator

         performed auditing, coding, balancing, and keying of bi-weekly sales recaps and daily sales reports to include administering division manager pay plans, verifying purchase orders, and maintaining detailed a / p and a / r accounts.



technical proficiencies


ms office • ms windows xp • vast • vrms • test director • quickbooks • remedy • web-based application testing • javascript

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