Dedicated, sharp and focused IT Professional eager to contribute extensive operations management expertise toward supporting a dynamic employer in optimizing bottom-line performance.

 

 

• Excellent technical and business acumen with exceptional hands-on management experience. 

         Significant experience in planning, directing and implementing IT projects focused on boosting efficiency, minimizing costs, enhancing competitive positioning, and strengthening operational performance.  

         Outstanding expertise in analysis and procurement of new technology, cultivating and maintaining strong vendor relationships, and negotiating and administering contracts and agreements.

         Excel in managing and optimizing all types of complex networks requiring superior problem solving, prioritization, and multi-tasking capabilities.

         Proficient in managing state-of-the-art information systems, and performing major upgrades and migration efforts. 

         Reputation for integrity, work ethic, and interpersonal, critical thinking and communication skills.

 

 

Microsoft Windows (all versions); Windows 2000 Server/Pro; Microsoft Windows 2003 and 2008 Server; Backup Exec; Microsoft Exchange; SQL; Checkpoint Firewall; Microsoft Office Suite; Microsoft Terminal Server/Remote Desktop; Microsoft Virtual PC; VMware Workstation; VMware Infrastructure; VMware ESX; BlackBerry Enterprise Server; Symantec Antivirus Corporate Edition; Symantec Ghost Corporate Edition, Salesforce.com, WebEx, Gotomeeting; Visio

 

 

OpenService Inc., Marlborough, MA, 2000 to 2009

Manager of IT & Operations

• Spearheaded daily operations of IT department and customer service infrastructure inclusive of Windows 2000 and 2003 Domain Controllers, Microsoft Exchange 2000, Nokia Checkpoint NG Firewall, LTO Tape Library Backup Server, and network.
• Administered TeamShare, FTP, BlackBerry, Symantec Ghost, DHCP and DNS Servers.
• Installed, upgraded and managed Inter-Tel phone system and voice mail. 
• Administered Salesforce.com application and expeditiously imported sales leads.

• Decisively determined technology needs, and performed procurement of all notebooks, desktops, servers, software and hardware.
• Leveraged polished communication and interpersonal skills to establish and maintain effective vendor relationships with Cisco, Checkpoint, CDW, Dell, H-P, Nokia and Sun.

 

Continued

 

• Relied upon to manage new hire set-up including computer ghosting, e-mail, voicemail, VPN, logon credentials, and desk phone.  
• Successfully directed and performed IT relocations on three occasions, ensuring smooth transition and minimal downtime.
• Applied dynamic multi-tasking expertise toward coordinating and scheduling all vendors for move (HVAC, Electrical, telecom provider, ISP, security card access system and moving company).
• Designed topology and physical layout of demo lab, configured 10 Terabyte Raid array for main demo machine, and oversaw topology and physical layout of Raritan Dominion KX II KVM system for IT, Quality Assurance and Customer Service Lab.

• Resourcefully built CAT-5 crossover and other custom cables for test environments.

• Delivered knowledgeable and efficient end user support.

 

Cerulean Technology, Inc., Marlborough, MA, 1997 to 2000

Senior Network Specialist

• Combined strong technical insight with leadership talents to drive efficient Information Systems department activities including purchasing of equipment.
• Configured and maintained phone and voicemail system, laptops and desktops.
• Skillfully supported 130+ end users both onsite and remotely, and delegated tasks and responsibilities to PC Desktop Specialist.
• Maximized network security via enterprise-wide firewall and separate firewall (DMZ) for company s test lab machines.
• Enhanced enterprise servers by installing Gigabit Ethernet.

Network Administrator

         Upgraded and replaced network servers with new machines offering redundant power supplies, RAID 5 storage and multi-processors.

         Championed smooth migration from Lotus cc:Mail to Exchange Server.

         Significantly upgraded Legacy 10MB hubs with 10/100 hubs and switches.

         Demonstrated superior organizational skills in effectively managing facility move of company s servers, workstations, phone system and networking equipment.

 

Earlier Experience:

 

Computer Consultant, Infinity Computers,  Southborough, MA, 1996 to 1997

PC Technician and Manager, Medi-Bill Systems, Southborough, MA, 1992 to 1996

 

 

Microsoft Exams and Certifications:

         Implementing and Supporting NT™ 4.0 Workstation

         Implementing and Supporting NT™ Server 4.0

         Networking Essentials

         Implementing and Supporting NT™ Server 4.0 in the Enterprise

         Internetworking with Microsoft® TCT/IP on Microsoft® Windows NT™ 4.0

 

Framingham State College, Framingham, MA:

         Computer Science I and II Using C

 

 

 

 

 

 

 

Date

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in an IT management capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

I bring to you a seasoned background in IT operations management, outstanding expertise in network design and deployment, and an exemplary blend of talents in end user support, staff leadership, vendor relations, and quality control. To complement these qualifications, I offer exceptional organizational, analytical, budgeting, and vendor management skills which are paramount in a <insert job title/position>role.

 

As a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. I am confident that I could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

 

 

 

 

 

 

 

 

 

 

Date

 

 

Interviewer s Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

It was a pleasure (speaking with you/meeting with you) on [insert date here]. I would like to take this opportunity to thank you for the time you spent with me, as well as to express my appreciation for the information you offered. I am still very interested in the [insert name of position] position, and I am convinced that it is the right job for me. I feel my background and qualifications prepare me well for the responsibilities we discussed.

 

The position as you described it to me would combine my strong skills in [insert two skills or qualities here].  This would allow me to make the same valuable contribution to your organization as I ve made to my past employers a win-win proposition for both of us.

 

(Choose one of the two paragraphs below, depending on whether or not you have, or have not yet, interviewed with the person)

 

(I am eager to meet with you in person to further discuss my background and qualifications. Please feel free to contact me at the above phone number so we can continue the discussion we began over the telephone.)

 

(Again, thank you for considering my qualifications. I enjoyed our talk, and am available at any time to provide you with any more information you may need. I look forward to hearing your decision.)

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy