yyyyyy x. yyyyyy

♦ 780 pelham parkway s. apt. a5 ♦ xxxxxx, ny xxxxxx ♦
xxx-xxx-xxxx ♦ abc@xyz.com ♦

 

driven professional seeking a challenging position where expertise in office administration, technical acumen, and customer service will prove instrumental to company success.

career profile

 

ø  demonstrate capacity to provide comprehensive support for all staff including scheduling meetings, client accounts, and effectively managing all essential tasks.

ø  adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

ø  excellent customer service skills, including front desk operations and processing client requests.

ø  apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

ø  capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

ø  familiarity with human resources functions, including records maintenance, reports, data processing, and project management.

ø  strong background in multi-tasking; effectively handling all client communication.

ø  demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and collaborating with authorities on client needs.

ø  bilingual in english and spanish.

technical proficiencies

 

lotus notes, icollect, sop, icris, echo's, cac's

microsoft office suite: ms. word, ms. powerpoint, ms. excel, ms. publisher, ms. access

professional experience

 

customer service representative nynex/bell atlantic/verizon                                                                 2007-present

• manage broad scope of accounting/finance activities including billing, invoicing, collections, and credit extensions.
• successfully steer company sales operations to generate high volume growth and revenue.
• efficiently process client orders for land line services, equipment and systems connection.
• consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.

 

representative for la coleccion nynex/bell atlantic/verizon                                                                         2000-2007

• successfully utilized extensive knowledge of verizon billing and collection policies in the completion of orders.
• effectively provided customer service and sales assistance to spanish speaking clientele.

 

administrative assistant pfizer, inc.                                                                                                                                  1998-2000

• sharp business acumen and experienced in managing broad scope of operations, from creating power point presentations, editing employment contracts and coordinating meetings to handling itineraries, designing spreadsheets and scheduling using microsoft on-time.
• proficiently assisted statisticians by performing all administrative functions.
• consistently reconciled travel expense reports through the use of quicken.

education

berkeley college                                                                                                                                                                             1998-2000

associates of arts international business

 

yyyyyy x. yyyyyy

♦ 780 pelham parkway s. apt. a5 ♦ xxxxxx, ny xxxxxx ♦
xxx-xxx-xxxx ♦ abc@xyz.com ♦

 

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a (specific job title) capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include experience in administrative support, customer service, financial management, and computer technology. i have effectively applied my skills and knowledge toward a career with your company. to complement this background, i offer dynamic communication, presentation, negotiation, and relationship management skills.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

 

 

 

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