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Experienced Management Professional

Customer Service Dedication / Train and Mentor Others / Drive Business Objectives

Experienced Management Professional with over 5 years of experience in overseeing customer focused activities, eager to integrate experience and education into a management position with a progressive organization.  Excellent communication and organizational skills with the ability to manage and mentor staff for maximized performance.  Reliable, ambitious and hardworking with strong computer and general business skills.

Temple University, Philadelphia , PA - B.A. in Film and Media Arts (In Progress)

Xxxxxx County College, Blackwood, XXXXXX  - A.A.S. in Video Imaging Technology (2007)

Ability to Work in a Fast Paced Environment

Build & Maintain Strong Client Relationships

Time Management and Scheduling

Consistently Exceed Goals & Objectives

Excellent Communication Skills

Lead/Manage/ Motivate High Performance Staff

Strategic Leadership and Planning

Strong Analytical Skills/Detail Oriented

Customer Service and Problem Resolution

Technical/Computer Savvy/Microsoft and Adobe

Rave Motion Pictures, Lindenwold, XXXXXX (2010 to Present) - Projectionist

   Clean and prepare 35mm and digital projectors for movie start times in sixteen auditoriums.

   Monitor 35mm film as it runs through projectors keeping eye out for potential problems that might cause movie downtime.

   Respond swiftly to any problems that cause downtime and resolve issues with minimal time loss.

   Make sure sound, pictures, and lighting are all accurate for Rave standard movie presentation. Communicate with floor staff and managers to respond to any customer complaints about temperature, focusing, or sound. Attend to daily and weekly cleaning jobs of the projection booth.

National Amusement, Showcase At The Ritz Center, Voorhees, XXXXXX (2004 to 2010) - Usher Supervisor             

   Oversaw day to day performance and customer service initiatives for team of theater ushers; provided leadership and guidance to ensure compliance for operations objectives for exceptional customer service.

   Recognized through Secret Shopper evaluation and received top level scores for performance.

   Increased daily responsibilities to allow a decrease in labor hours to save operations costs; implemented strong accountability and control to decrease losses.

   Led training and development efforts for new staff; attended safety meetings to learn new rules and regulations.

Wawa Inc, Lindenwold, XXXXXX (2005 to 2006) - Customer Service Associate

Taco Bell/KFC, Voorhees, XXXXXX (2004 to 2005) - Counter Associate

   Provided outstanding customer service for all patrons; processed orders, managed cash and credit transactions and assisted in maintaining a clean and sanitary work space.

   Ensured product safety and freshness by inspecting expiration tags and rotating inventory.

   Trained new employees as needed, ensured compliance with safety and performance requirements and consistently received commendations and salary increases based on work performance.

   Directed sale of company products to customers and accurately conducted transactions

   Upsold beverages and combination menu items, leveraged suggestive selling techniques to increase revenue results.