yyyyyy x. yyyyyy

5225 sw 20^th terr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

telephone: xxx-xxx-xxxx

 

objective

 

customer-focused, personable, and energetic management professional eager to contribute extensive talents in operations leadership, staff training & development, and problem solving toward supporting a dynamic organization in optimizing performance.

 

areas of expertise

 

• excels in policy and procedure development, office administration, marketing/promotions, and customer/client relations.

         possesses an exemplary blend of communication, interpersonal, leadership, and planning skills.

         adept at training, coaching, and team-building; empowers, motivates and inspires personnel, consistently focusing on accountability, customer rapport-building, and team cohesiveness.

         meticulous and focused problem solver who quickly adapts to new roles, responsibilities, and environments.

         exceptional management acumen as evidenced by directing daily business operations for aztech financial services inclusive of client service activities, payroll, quality assurance, and administrative management.

 

professional experience

 

alorica, topeka, ks, 2007 to present

customer service representative and trainer

         quickly advanced from role as customer service representative to train and coach new hires as well as administer ongoing training to existing employees.

         motivate and mentor staff to excel in areas such as issue resolution, quality service, and efficiency.

         in a classroom setting, deliver comprehensive curriculum to new hires, teach employees in use of telephone systems and software, provide one-on-one coaching, and continuously monitor and document performance.  

         merge organizational and documentation skills to track staff payroll and attendance. 

 

earlier experience includes:

 

server, old chicago, topeka, ks, 2005 to 2007

massage therapist/clinic promoter, dynamic health and wellness, topeka, ks, 2003 to 2005

lead allergy technician and medical assistant, dr. john toth, topeka, ks, 2001 to 2003

new business representative, personalized brokerage services, topeka, ks, 2000 to 2001

director of tax professional network operations, aztech financial services, topeka, ks, 1999 to 2000

executive assistant, the tax people, topeka, ks, 1997 to 2000

education

 

psychology degree (in progress), university of phoenix, 2008 to present

 

business development / administration studies, university of kansas

 

certificates, seminars and workshops:

trainer certification                                  customer satisfaction

supervisor success                                  managing a team by motivation

developing production reports                accountability

maintaining department success              the new manager

yyyyyy x. yyyyyy

5225 sw 20^th terr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

telephone: xxx-xxx-xxxx

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

i bring to you exemplary expertise in developing and leading top-performing customer service agents, proficiency in directing daily business operations, and an excellent blend of talents in personnel coaching, policy/procedure development, steering compliance, and capturing revenue and profit targets. to complement these qualifications, i offer first-rate analytical, strategic planning, and communication skills which are paramount in a <insert job title/position> role.     

 

as a proactive contributor to your organization, you will find me to be a highly motivated professional and stellar leader committed to supporting you in achieving your objectives through superior self-initiative and unparalleled prioritization skills. i am confident that i could be a valuable asset to <insert name of organization>, and will call you later in the week to see if we can schedule a time to meet.   

 

sincerely,

 

 

 

yyyyyy x. yyyyyy