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yyyyyy x. yyyyyy
1180 sherman avenue ◊ xxxxxx, ny xxxxxx
xxx-xxx-xxxx ◊ abc@xyz.com
◊ dynamic communicator ◊ customer service professional ◊ account manager ◊
driven professional seeking a challenging position in customer support and account management, where expertise in communication, employee development, and client services will prove instrumental to company success.
career profile
a results-oriented professional with experience in customer service, account support, and client communication. in-depth expertise in applying sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment. strong hands on knowledge of client services and customer accounts. dynamic communication, presentation, negotiation, and relationship management skills. proven ability to lead and motivate team members to ensure success. track record for diagnosing complex problems and consistently delivering effective solutions. consistently ensured delivery of quality customer service vital to sustaining and growing client accounts.
technical expertise
ms office suite; advanced knowledge of excel and outlook.
windows 95, 98, 2000, xp and nt, edi, as400, tmm, and various operating systems.
professional experience
gary plastics manufacture 2006-2008
customer service representative
efficiently process and expedite customer orders through factory production to customer distribution centers.
consistently provide answers for customer inquiries on product pricing.
effectively collaborate with outside sales teams on consignment orders.
successfully process pre-payment and credit applications.
jhs jewelry wholesale 2005
account manager
responsible for providing quality customer service vital to sustaining and growing accounts.
successfully expedited overseas orders for factory production to quickly fill orders.
consistently collaborated with product designers and factories on potential sample orders.
effectively designed, created, and managed sales and memo reports.
design works jewelry 2003
customer service representative
responsible for editing and processing of purchase orders for production.
effectively relayed tracking and delivery information to customers to keep them abreast of order status.
successfully managed production order status and generate quick order processing.
consistently reviewed and supervised memo and sample orders.
education
associates in arts degree
valencia community
college 1992-1994
general
office clerk data entry certification mid florida tech
1998
yyyyyy x. yyyyyy
1180 sherman avenue ◊ xxxxxx, ny xxxxxx
xxx-xxx-xxxx ◊ abc@xyz.com
◊ dynamic communicator ◊ customer service professional ◊ account manager ◊
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in a customer support/account management capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include over six years experience in client services and account support. i have effectively applied my communication skills and production knowledge toward a career ensuring a satisfied clientele base. to complement this background, i offer dynamic communication, negotiation, and diplomacy skills.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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