Yyyyyy x. yyyyyy                            11300 Expo Blvd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                         abc@xyz.com

 

Career Objective                                                                                            

Solutions-focused, quality-oriented IT Professional eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations

 

Profile                                                                                                              

Ø  Offer progressive experience in network analysis and desktop support, with comprehensive management background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Proficient in troubleshooting, installing and configuring network switches and routers, as well as desktop hardware and software.

 

Key Achievements                                                                                            

Ø  Reduced downtime and produced significant cost-savings by quickly and efficiently installing over $1 million of Cisco equipment and $2 million of IBM equipment

Ø  Chosen to head a project to move 150 servers in 3 months and completed within 6 six weeks.

Ø  Streamlined the user's IT process by effectively lowering costs and reducing turnaround time for meeting user's deadlines.

Ø  Exhibited solid leadership qualities in reducing the average training time and improving call handling ability by designing and implementing an effective training program for new hires.

 

Professional Experience                                                                               

USAA                                                                                                                           2004-Present

Network/Datacenter Analyst - San Antonio, TX (2007-Present)

  Strategically define, develop and execute server and networking standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

  Steer the structuring and implementation of network switches and routers as well as performing break/fix activities on all datacenter, demonstrating exceptional project management and organizational abilities in achieving operational goals and timelines.

  Maintain full responsibility for high dollar value equipment and company s continued success, in a highly visible position supporting enterprise-wide operations.

Desktop Support Analyst - Phoenix, AZ (2006-2007)

  Drove all Desktop Computer, Printer, VoIP, Voice Switch and Server hardware/software system reviews, installation, maintenance, moves and removals.

  Identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  Applied industry expertise and strong communication skills toward acting as second level point of contact in responding to inquiries from department heads, evaluating IT needs, troubleshooting problems and implementing actions to meet needs in a timely and effective manner.

  Steered the maintenance and tracking of thousands of IT assets, while supporting USAA s Bank presence and handling the IT needs of 600+ employees, exhibiting strong multitasking and technical talents.

Tech Support Team Lead - Phoenix, AZ (2004-2006)

  Directly managed a team of highly trained and effective Help Desk troubleshooters, assisting over 100 representatives and team managers in the Level 1 department, ensuring smooth and efficient daily operations.

  Spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning and handling escalated technical and user support issues.

  Proactively established key relationships and liaised with management, staff and users.

 

 

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Education                                                                                                         

  Bachelor of Arts, Business Management - Ottawa University (Phoenix, AZ), 2007

  Associate, Computer Tech Support - National American University (Colorado Springs, CO) 2003; GPA: 3.8

 

Certifications                                                                                                  

Cisco CCNA

Cisco CCENT

Cisco CCNP (in progress)

COMPTIA A+

COMPTIA Security +

COMPTIA Server +

COMPTIA Network +

MCSA

MCP Windows XP

HP Server

HP Desktop

 

Technical Proficiencies                                                                                 

Network/Computer/Server/Printer Installation and Troubleshooting, Windows XP/Vista, Cisco Switch/Router Configuration, Computer/Server Asset Management, Avaya VoIP Switch and Phone Configuration, Computer and Network Security, HP/IBM server platforms and Cisco network platforms