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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Information Systems Administrator

Expert in Partnering IT with Enterprise Strategies, Operations and Goals


8+ years of IT Systems Administration experience. Excel in timely and cost-effective troubleshooting on all hardware and software issues within the network, protecting company data and providing technical support to all network clients. Technical expertise includes:


PROGRAMMING: HTML, CSS, JavaScript, XML, PHP server side language, Flash Action Script 2.0 and above


SOFTWARE: Adobe Illustrator, Soundbooth, Adobe After Effects, Premier Pro CS4/CS5, Notepad++, Dreamweaver CS4, Photoshop, Adobe Encoder, MS Excel


HARDWARE: Local area networks, handheld PDAs, scanner units, printers, laptops, desktops, RFID, AIDC and POS systems


Career Track


COLLEGE PLANNING SPECIALISTS, INC.                                                                       2009 C Present

  Effectively oversee project management for CRM/CMS concept and wireframe design using MS Excel; coordinate with the programming team using PHP server-side programming

  Successfully manage IT operations supervision by ensuring that all network clients are fully operational, including implementing all system upgrades as well as maintaining a secure and connected network

  Develop cost-effective solutions while upgrading and troubleshooting hardware; build custom systems and perform minor printer maintenance

  Perform data analysis and generate reports by importing and extracting information from CRM/CMS systems

  Increase company visibility by developing and managing Social Media Marketing, including online campaigns using Google Adwords, Facebook Ads, YouTube and various other video sharing sites

  Create and maintain websites with video presentations and training modules using Notepad++, Dreamweaver CS4, Photoshop and Adobe Encoder

  Complete audio and video production and editing for the web using Adobe Soundbooth, Adobe After Effects and Premier Pro CS4/CS5; produce studio quality photography using high-end DSLR camera equipment and HD equipment

  Create marketing materials using Adobe Illustrator for vector designs (logos) and Photoshop CS4 for all direct mailing campaigns and online ads


INGRAM MICRO C DC POS DIVISION                                                                                  2006 C 2009

Technical Support Specialist II / Demo Program Manager / Technical Solutions Engineer

  Controlled repair costs while troubleshooting computer software and hardware problems

  Consistently met critical 24 hour turnaround time when responding to level 3 trouble calls from merchants regarding their POS systems in their stores thereby reducing loss of business downtime

  Played an instrumental role in increasing company partnerships by developing and implementing marketing strategies for company events throughout the country

  Oversaw website development and maintenance for demo program and marketing events

  Supported sales team by developing and maintaining an intranet site which displayed current inventory and provided a full description of each product in the demo pool warehouse

  Provided technical support for various hand held devices and wireless infrastructure; configured and programmed handheld PDAs and Scanner units from multiple manufacturers

  Collaborated with SAs, AEs and BDMs to capitalize on new sales opportunities; assisted in finalizing pending sales orders by providing product support to the Sales and Marketing teams

  Ensured quality by thoroughly evaluating vendors new products; submitted formal feedback and suggestions for improvement during meetings with company CEOs and engineering teams before product was released for production

  Supported current RFID, AIDC and POS systems (with Microsoft Dynamics software and Intuit HP bundles)


COMPUTER FACTORY                                                                                                        2005 C 2006

Computer Technician and Network Specialist

  Oversaw network design and troubleshooting, including removal, replacement or installation of network cabling, server and network set-up as well as onsite and remote technical assistance

  Provided hardware and software support

  Managed malicious software removal; cleaned spyware or viruses

  Recovered data from hard drive failures at Level 1 and 2; Level 3 data recovery involved third party clean room data recovery


YOUR TREND                                                                                                                     2003 C 2005

Computer Consultant

  Built customized desktops and servers

  Provided in-house and offsite desktop repairs

  Oversaw responsibilities for home / business network setup and troubleshooting, malicious software removal, data recovery and sales


Academic Credentials


B.A. Science in Media Arts, PLATT COLLEGE, in-progress, graduate February 2012                              

A.A. Graphic Design, PLATT COLLEGE, in-progress, graduate December 2010

AA Network Engineering, KELSEY JENNEY, May 2002

Computer Information Sciences Certificate Program, COLEMAN COLLEGE, December 2000


















Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT ACTUAL TITLE OF TARGET POSITION) capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, I have over eight years of demonstrated experience in IT systems administrations.  In my current position with College Planning Specialists, I troubleshoot and repair anything with hardware, including printers, laptops and cell phones. If an issue arises that is outside my parameters, I research warranty solutions or develop cost-effective replacement options. In my role, I have built solid and productive relationships with business partners, including toner suppliers, part distributors, maintenance contractors, database programmers and so forth. In addition to my technical expertise, I have a solid background in supporting sales and marketing strategies. I have created Social Media Marketing campaigns and developed materials for Google Adwords, Facebook Ads, YouTube and various other video sharing sites. I have also developed logos, direct mailings, online advertisements and websites.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Miguel Cruz

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