yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

 

proficient professional eager to contribute customer service expertise as well as strong communication skills and interpersonal relation building talents toward actively supporting an organization in maximizing performance.

 

 

profile

 

• demonstrate a sense of urgency in busy call center environments in both retail and telecommunication industries.

• consistently ensured delivery of quality customer service vital to sustaining and growing accounts
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.

• possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty.
• demonstrate outstanding problem solving and active listening skills c able to diffuse difficult customer situations with tact and ease.

• demonstrate strong abilities in handling multiple tasks simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• proven mental capacity to read documents, follows instructions, implement emergency and company policy, procedures and regulations.
• skillful at performing independently or within a team to exceed all operational goals and objectives.
• recognized and personable professional with a proven track record of satisfied customers and excellent work.
• dynamic communication, organization and interpersonal relation skills.

 

professional experience

 

lyns pool and spa                                                                                                                 1994-2009

self-employed

 

cellular one                                                                                                                        date-date

customer service representative

 

at&t                                                                                                                                   date-date

customer service representative

 

professional education

coursework in business dakota county technical college

customer care seminars at&t/cellular one