yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • client support specialist

productive, quality-oriented administrative professional eager to contribute exceptional business support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer solid and progressive administrative support experience, including expertise in office administration, clerical operations and guest service management capacities.
• demonstrate capacity to provide comprehensive support for all staff including document drafting, database management and all clerical functions.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• demonstrate strong abilities in handling multiple tasks simultaneously, meeting tight deadlines and working in a fast-paced professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.

key achievements

 

customer service

• consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.
• successfully handled individual and group events, from initial reservations and reception greeting to catering and specialized attention to ensure customer satisfaction.
• proven track record of dynamic communication, presentation, administration, and relationship management skills.

 

administrative support

• strategically handled high-volume multi-line telephone system, while ensuring client questions are answered and issues are resolved.
• managed a broad range of clerical operations, including database management, data entry, contract development, emailing confirmations, accounts receivable, and coping/faxing functions.
• responsible for utilizing assessment and prioritization skills in determining task order and completion.

 

professional experience

 

cna home instead health care                                                                                                 2003-present

 

cna harmony care, inc.                                                                                                            2006-present

 

manager holiday inn & lord paget inn                                                                                           1993-2006  

professional education

 

cpr certificate national heart association

word perfect certificate thomas nelson college

cna certification horizons technical school

typing 1 & 2 courses graduate thomas nelson college

diploma graduate health occupation course