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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
314-607- 4377 abc@xyz.com
solutions-focused it professional eager to contribute proven project management, systems analysis, operations support, team building and client relations talents toward maximizing a company s success
profile
ø create and implement best practice methodologies and continuous improvement programs to achieve strategic and cost-effective alignment with overall corporate goals
ø thrive within high-pressure, deadline-driven environments and strategically plan, prioritize and coordinate team-driven workflow to maximize operational productivity, efficiency and quality
ø contribute dynamic multitasking skills, including quickly diagnosing and adjusting it systems to meet special conditions, resolving complex it challenges and maintaining high-level standards
ø offer high-level technical analytical abilities, efficiently evaluating and troubleshooting network data/systems, making appropriate adjustments and ensuring safekeeping of high-security protocols
ø display exemplary communication skills, working cohesively with colleagues across all corporate levels
ø exhibit strong customer service qualities framed around significant retail-oriented experiences
~ education and technical proficiencies ~
associate degree, network administration, 2003 sanford-brown college (fenton, mo)
bachelor of science, computer science (present) university of missouri-st. louis
software: trackit; norton ghost 7.5 and 8.0; ms office; vnc; vpn; windows 95/98/2000/xp/nt; windows 2000/2003 server; data center; active directory; dos; palm, vax
hardware: blackberry; as/400; goodlink; cisco; sprint aircards
professional experience
ibm/manpower, st. louis, mo may 2008 c dec. 2008
it technician
ø demonstrated strong functional and technical support skills, quickly troubleshooting and diagnosing all hardware and software issues, including desktop, laptop, wan, lan, and remote systems
ø provided high-level assistance in steering software installation and maintaining necessary updates at various locations for large ibm subcontractor
ø showed keen skills at tracking and deescalating computer and telephone equipment systems
ø proficiently installed, configured, monitored and troubleshot pcs and related hardware on all os platforms
ø exhibited noted network administration support, including lan troubleshooting and resolution
ø executed seamless support of 400-plus end-users and all computer, network systems and peripheral devices
ø resourcefully managed configuration and performance standards of all pc systems and telecommunication
ø maintained passwords, data integrity and file system security in highest of standards
ø consistently displayed strong ability at installing, configuring and maintaining back-end and front-end systems, as well as lan and wan connection at remote site
jackson hewitt, st. louis, mo nov. 2006 c april 2008
pc specialist
ø worked cohesively with it team, troubleshooting and supporting personal and business computers and blackberry 7520 system, and quickly identifying problems and providing solutions
ø proactively installed and configured cisco routers and computer workstations, laptop computers for ras and docking station connections on lan
ø enhanced company s overall performance, quickly repairing, servicing and replacing parts, boards, and equipment for numerous name-brand computers
dial corporation, st. louis, mo may 2006 c oct. 2006
pc specialist
ø showed proactive configuration and performance management abilities for pc/telecommunication systems
ø displayed keen ability at steering quality cost-effective hardware/software solutions and upgrades, utilizing best-practice methodologies
ø efficiently and expertly installed, configured, monitored and troubleshot pcs and related hardware
ø coordinated and quickly resolved windows, internet explorer and other pc software-related issues
tech solve/energizer, williamsville, ny oct. 2004 c april 2006
computer support technician
ø actively supported and maintained company s hardware and software products and systems, including blackberry 7520, ppc, desktops and laptops; oversaw complete hardware reformatting, reconditioning and troubleshooting; smoothly handled hardware/software installation and upgrading using trackit software
ø responsible for installing, configuring, and supporting kyocera and konica printers, broadband email and wan systems, dns, and ip networks
ø oversaw seamless migration of data from legacy systems to new systems
ø planned and designed organization's lan network expansion
ø upgraded and configured microsoft window server and installed network routers, cabling, and firewall
321 studios, st. charles, mo july 2003 c dec. 2003
tech support/network administrator
ø provided ongoing high-level support to company s network, consistently solving network issues
ø demonstrated excellent communication skills, fielding end-user calls with data communication problems such as data transmission
ø showed adept ability to inspect communications wires and cables
ø entered diagnostic commands into computer to determine nature of the problem of coding
ø displayed outstanding organizational skills, distributing work assignments and monitoring daily logs
ø enthusiastically participated in reengineering support center, enhancing response time and achieving high-standard customer satisfaction marks
ø responsible overseeing nt server and user security, and adding new users
ø proactively assisted users with policies and procedures to establish conference calls, new accounts, web and network presentations and voice mail
ø suggested user-feedback survey based on input from help desk clients, resulting in greater customer satisfaction
ø offered second-level support to internal help desk, resolving user concerns with specific 321 studios software, and other popular industry applications
ø skilled at network management matters, including network performance tuning, security monitoring, file server backup, and email server administration
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