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Yyyyyy x. yyyyyy    9514 W. 118th Ter. #0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Solutions-focused, CompTIA+ and Microsoft Certified IT Professional eager to contribute technical expertise as well as sharp team building and management skills toward actively supporting company operations.



Ø  Offer progressive academic IT experience in planning, directing and implementing technological projects, with comprehensive customer service background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Exceptional ability to research and evaluate industry trends and products and use findings toward designing and executing innovative strategies.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, staff and clients.


Professional Experience                                                                               

Pleasant Minor Care                                                                                                      Years

Certified Medication Technician

  Awarded Employee of the Month for exceptional performance and dedication.

  Contribute dynamic communication skills and detail orientation in administering prescribed medications to patients and maintaining related medical records.


Famous Footwear                                                                                                         Years

Sales Associate

  Proficiently developed and executed sales strategies supporting enterprise-wide operations, optimizing productivity, efficiency and quality of services.

  Successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.


Shawnee Heartland Assisted Living                                                                                Years

Certified Medication Aide

  Exhibited sharp decision making and analytical skills in administering medications to residents, directly supporting nurses and physicians.

  Applied strong interpersonal relation talents in assisting elderly patients, as well as collaborating with medical professionals and staff.


Name of Telecommunication Company                                                                           1991-2001

System Analyst, Billing department 

  Demonstrated advanced communication skills toward gathering requirements from customers, consulting on billing processes, and troubleshooting problems.

  Proactively established key relationships and liaised effectively with management, staff and customers.


Education & Professional Training                                                            

Bachelor of Science in Computer Science - Mysore University (India)
Advance Diploma in Software Technology and Systems Management - NIIT (India)

Select Business and Information Technology Courses - Devry
Select Accounting Courses - Johnson County Community College University (Kansas City, MO)

Effective Customer Service Skills Seminars
Modern Techniques Management Programme Seminars
IT System Administrator - TechSkills


CompTIA Certification (A+, Network+)
Microsoft Certification - MCP
Microsoft Server 2003 (Active Directory), In Progress

Yyyyyy x. yyyyyy    9514 W. 118th Ter. #0000 xxxxxx xxxx , xxxx , xxxxx 00000













Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From supporting high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic team member.  I excel in identifying and resolving inefficiencies, introducing technology solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have a strong academic background in technology and customer service.  To complement my experience, I am CompTIA+ Certified and a Microsoft Certified Professional.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy



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