Ø  Offering extensive experience in the medical/healthcare field ranging from center management and patient services to hospital medical records; well-versed in medical coding and insurance verification

 

Ø  Dynamic administrative and operations management/support skills spanning business development, customer/patient services, order processing, procurement, inventory control, P&L, database administration, safety programs, and regulatory compliance as well as general office/reception functions including multi-line phone management

 

Ø  Motivating leader experienced in staffing, training and team supervision

 

Ø  Excel in prioritizing, organizing and managing workflow to optimize productivity and efficiency in fast-paced, time-sensitive environments

yyyyyy x. yyyyyy

LINCARE C Norwalk, CT                                                                                           2003-Present

Center Manager; 3/2009- current

Promoted to direct broad-scope Center Operations, with accountability for driving patient base growth as well as meeting profit goals

Effectively interview, hire, train, and direct high-performance team members; currently directly manage 9 staff, with strong focus on delivering quality service and maintaining consistent, accurate patient/client communications

Strategically control inventory and procure equipment, supplies, etc. as well as maintain leased vehicles fleet for maximum operational efficiency and cost effectiveness

Expertly administer company safety programs, ensuring critical State/Federal regulatory compliance

Sr. Customer Service Rep; 4/2003- 3/2009

Proficiently facilitated diverse patient-focused services ranging from responding to requests/inquiries, taking orders, coordinating new patient deliveries, and obtaining insurance verifications/authorizations to processing and maintaining patient data

 

GREENWICH HOSPITAL C Greenwich, CT                                                                              2002-2003

Medical Records Representative

Efficiently created medical record charts as well as processed charts and scanned into computer system; concurrently managed inbound phone communications

 

 

Prior experience as Receptionist with Gibbs College-Norwalk, CT