career objective                              

 

versatile team player eager to contribute broad-range business and training skills toward actively supporting a progressive organization in optimizing performance as a key staff member

 

profile                                                

 

ø  excel in providing quality business/administrative support, from client relations, order processing and data entry to billing, purchasing and inventory control

ø  consistently deliver superior customer service in handling high-volume phone communications, consulting on products and orders, responding to inquiries and addressing/troubleshooting issues for timely resolution

ø  dynamic communicator highly effective in presenting new hire training and employee development programs

ø  expertise in planning, coordinating and managing workflow/projects to meet critical deadlines and operational goals

ø  adept at optimizing productivity, efficiency and quality in minimal supervision environments

ø  computer literate; completed courses in microsoft word and excel

professional experience                

 

coral ridge ministries -ft. lauderdale, fl                                                                   2003-present

trainer

  apply sharp communication and leadership skills toward delivering quality software training to both new and existing personnel

  proficiently manage high-volume database of partner donations and orders with high level of accuracy in fast-paced environment

 

professional labs-weston, fl                                                                                          2002-2003

assembler

  contributed sharp organization and time management skills toward efficiently assembling radon and mold testing kits to meet critical production timelines

 

jim coyle associates-miami, fl                                                                                      1996-2002

office manager

  provided comprehensive business/administrative support; responsibilities ranged from high-volume phone management and one-on-one client meetings/consults to order processing, billing and warehouse/office inventory purchasing and control