Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                       abc@xyz.com

 

Career Objective                                                                                            

Results-driven leader eager to contribute dynamic management, business development, client servicing and sales talents toward actively supporting a progressive organization in optimizing operational and revenue performance as a key member

 

Profile                                                                                                              

Ø  Offer approximately 10 years progressive experience in operations management, with comprehensive background in strategic planning and customer service.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

Ø  Proven ability to quickly turn around a center/store/district.

 

Key Achievements                                                                                            

Ø  Ranked in the top 10 in OfficeMax for the last 3 consecutive years.

Ø  Consistently held 1st or 2nd place and maintained double digit growth at OfficeMax.

Ø  Throughout career, never missed payroll and expenses.

Ø  Recognized for exceptional performance and achieved Top Sales Person for 3 years at M&I Bank.

 

Professional Experience                                                                               

OfficeMax                                                                                                                     2003-Present

Acting Director (2007-Present)

District Manager (2003-2007)

  Contribute dynamic leadership skills in managing 3 District Managers and 14 stores, with full accountability for directly overseeing the Print division as well as all aspects of daily store operations.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to payroll, budgeting and process/procedure development to boost sales growth and profits.

  Exhibit solid management qualities as District Trainer and Territory Leader; trained team members and developed management teams for internal advancement opportunities.

  Conduct comprehensive review and analysis of store environments and key business indicators within the district to identify problems and opportunities for improvement; proactively coach store management team to take action and achieve operational goals.

  Apply strong interpersonal relation and analytical skills in designing and launching effective recruiting and retention programs for entire team which meet EEOC standards.

  Strategically develop and implement a District Business Plan to drive sales and quality production.

 

Kinko's - Madison, WI                                                                                                    2001-2002

Branch Manager

  Proficiently developed and executed effective strategies supporting enterprise-wide operations to significantly increase growth and turnaround.

  Maintained responsibility for leading store operations, while supporting 3 other stores; supervise 20+ store personnel and prepare/administer approved store sales performance and profit objectives, demonstrating project management and organization skills in achieving goals and timelines.

  Innovatively launched and oversaw targeted marketing and merchandising activities to increase market share and drive profitability through revenue growth and cost control.

  Educate staff members on all facets and phases of company training programs, policies and procedures as the District Trainer; created a solid bench and ensured strict compliance.

 

 

 

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Tammy L. Knutson                                                                                                         page 2 of 2

 

 

Best Buy - Madison, WI                                                                                                 1998-2001

Assistant Store Manager

  Efficiently planned and coordinated workflow, defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  Steered all hiring, training and development of new team members; served as District Trainer.

  Ran successful cost savings and profits plans, with strong focus on optimizing productivity and efficiency.

 

Prior Experience

 

M&I Bank - Madison, WI                                                                                                1993-1998

Personal Banker

 

Education & Professional Training                                                            

Select Courses - Madison Area Technical College 1989-1990, 2001

Select Courses - American Banking Institute, 1995-1998

 

Professional Affiliations                                                                             

Junior Achievement; NAMI; Aids Foundation

 

 

 

 

 

Yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                       abc@xyz.com

 

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive organizational processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing financial and human resources to generate optimal results.  As illustrated by my career background, I have continually advanced in operations management, assuming increasing levels of responsibility for stores and employees.   Among my accomplishments, I ranked in the top 10 at OfficeMax for the last 3 consecutive years and consistently held 1^st or 2^nd place, while maintaining double-digit growth.

 

As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

 

Tammy L. Knutson