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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                               Career Objective                                             


Driven Professional seeking a challenging position in where expertise in client services, administrative support, and customer accounts will prove instrumental to company success.




  • Offer over seven years solid and progressive experience, including expertise within Management, Employee Development, Administration, and Customer Service capacities.
  • Adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • Apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to customer service environment.
  • Dynamic communication, presentation, negotiation, and relationship management skills.
  • Technical Expertise in Microsoft Office Suite.


                                        Professional Experience                                      


Blue Line Trainstarter Massachusetts Bay Transit Authority                                         2009-Present

  • Serving as supervisor, actively coordinate with O.C.C. dispatcher ensuring that all trains run correctly and according to designated schedule.
  • Effectively manage a broad range of employee supervisory duties, from checking employees for duty fitness and approving overtime to ensuring employees are present and recording absences.
  • Responsible for maintaining accurate and detail records on train sheets for each train.


Train Attendant/Motor Person Massachusetts Bay Transit Authority                                 2007-2009

  • Consistently ensured delivery of quality customer service vital to sustaining and growing a loyal clientele base.
  • Effectively manage rapid transit safety procedures, including operation of blue line trains and passenger assistance.


Customer Service Agent Massachusetts Bay Transit Authority                                           2006-2007

  • Successfully provided exceptional customer service assistance to all clientele in the purchase of Charlie Cards and tickets.
  • Effectively provided information and met client needs regarding local directions and schedule information for all public transportation.


Customer Service Representative/Sales Agent Traveler s Rental Company                         2005-2006

  • Responsible for the consistent provision of quality customer service in the renting and returning of vehicles.
  • Successfully steered service upgrades and insurance sales operations to generate high volume growth and revenue.
  • Managed broad scope of operational activities including data entry, client communication, and administrative documentation.


Customer Service Representative/Travel Agent Crucon Cruise Outlet                                2001-2005

  • Sharp business acumen and experienced in managing broad scope of operations, from customer quotes and travel arrangements to vendor relations and sales.
  • Proficiently guided sales and ensured continual customer service throughout entire client relationship.




Bachelor of Arts in Communications Bridgewater State College

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