yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

 

versatile professional eager to contribute comprehensive customer/patient service background toward actively supporting the employer in providing high-quality service.

 

 

profile

 

• dedicated professional offering solid and progressive experience in client-focused industries focused on delivering world class customer service.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction.
• extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
• skilled at performing independently or within a team to exceed all operational goals and objectives.
• dynamic written and verbal communication skills; clearly educate customers/passengers on regulatory guidelines.

 

professional experience

 

crestview manor                                                                                                        2010-present

st nursing assistant

• actively assisted resident in all living needs, documenting status changes input and output.

cottages of clayton                                                                                                     2009-2010

nursing assistant

• successfully handled all patient care operations, including patient education and monitoring vital signs.

kettering medical center                                                                                              2007-2009

nursing assistant ii

• consistently ensured the delivery of quality care to patients, from inserting catheters/feeding tubes and checking vital signs to updating charts and communicating with healthcare staff.

 

professional education

brown mackey nursing school cincinnati, oh                                                                        2007
nursing assistant program

cpr certification