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career objective
entry-level human resources assistant eager to contribute superior communication, organization, and customer service skills toward supporting a successful organization seeking a driven and productive team member
profile
ø offer more than 11 years of experience providing outstanding customer service and performing a diverse range of recruiting, marketing, information management, daily operations, and staff development responsibilities
ø demonstrated ability to train and lead top-performing sales teams responsible for increasing revenues and client base; consistently receive excellent levels of customer satisfaction and retention
ø contribute to corporate expansion efforts, new facility openings, business development; experience participating in the interviewing/hiring process for industry-leading health clubs
ø proficiently respond to member questions and requests; research and resolve potential issues and billing discrepancies
ø maintain and update large volumes of customer information; maintain highest ethical standards and confidentiality
ø dynamic communication, presentation, negotiation, and relationship management skills
ø proactive team player equally effective in independent and collaborative environments
professional experience
membership advisor, l.i. sports & fitness club 12/06 c present
membership sales consultant, new york sports clubs 6/98 c 12/06
sales manager / pre-sales representative, gold s gym 1/97 c 6/98
~ key achievements ~
- recognized for regularly exceeding sales quotas in highly competitive market; provide exceptional customer service to more than 1,000 members of l.i. sports & fitness club
- received top sales consultant award (2000, 2001, 2003) and entrusted with steering pre-sales operations for two new locations of new york sports clubs
- cultivated long-term individual and corporate customer relationships and developed strong referral base
education
bachelor of science in physical education, queens college, flushing, ny 1996
~ certifications~
american council on exercise (ace) ~ first aid ~ cpr
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