Yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                      abc@xyz.com

 

 

Career Objective                                                                                            

Results-driven Technology professional eager to contribute strong sales, client relation and project management skills toward supporting operations of a progressive organization

 

Profile                                                                                                              

Ø  Offer over 15 years experience in account management, including extensive experience in project/program management.

Ø  Comprehensive background in sales and technology.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

 

Key Recent Achievements                                                                              

Ø  Attended Sprint Gold for Sales Excellence for three consecutive years.

Ø  Maintained full accountability for $14 million in annual revenue and accounts receivable management, demonstrating exceptional multitasking and financial abilities.

Ø  Successfully reduced timeframe between sale and install to gain additional revenues by close of fiscal year.

Ø  Innovatively designed a national education/resolution plan for all markets in relation to Sales, Installation, Customer Care, Provisioning, and Network.

Ø  Forged relationships with key clients and directly oversaw corporate accounts, including: Executone, Transnational Communications, Phoenix Network, TCI, Sears, and Lucent.

 

Professional Experience                                                                               

AT&T                                                                                                                            1997-Present

Senior Program Manager (2006-Present)

  Contribute dynamic leadership skills in managing all aspects of daily operations of domestic and international data services for Army and Air force Exchange Service and Navy Recruiting offices.

  Apply dynamic communication and leadership qualities toward providing quality network services support for both domestic and international Help Desk operations.

  Effectively plan, coordinate and facilitate all cost planning for contractor, Concert Technologies in relation to all domestic and international installations, demonstrating exceptional multitasking and organizational abilities in achieving operational goals and timelines.

Project Manager (2001-2006)

  Proficiently managed projects from presale through implementation of local services sold to the federal government and directed local sales from point of presale through service delivery, with strong focus on optimizing productivity and efficiency.

  Initiated and implemented a quality assurance plan to ensure accurate implementation of services sold.

  Built and established key relationships and liaised with various departments; collaborated with General Services Administration to develop targeted sales strategies to boost revenue and interfaced with internal organizations to up sell services to existing customer base.

 

 

 

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AT&T                                                                                                                            1997-Present

-Continued-

Regional Marketing Manager - AT&T Broadband (1999-2001)                    

  Oversaw 7 staff members with responsibility for project managing city implementation from cable to telephony.

  Efficiently coordinated and implemented an optimization team to focus on maximizing compliance, best practices, market issues, and service improvement opportunities. 

  Exhibited strong organizational and detail-oriented skills in leading the implementation and assessment of selected customer base prior to market release to ensure ideal product delivery.

Senior Technical Consultant - AT&T Local Services (1998-1999)

  Contributed solid leadership qualities in mentoring, coaching and developing team of associates; designed sales training on all technical aspects of telephony for local services.

  Partnered with Operations on network infrastructure design, including daily escalations to meet customer telecommunications requirements, demonstrating comprehensive technical knowledge.

Local Number Portability Manager - AT&T Local Services (TCG) (1997-1998)     

  Applied communication and problem-solving talents toward liaising effectively between engineering, provisioning, switch technicians, equipment vendors, and customers to ensure accurate customer installation.

  Supervised and led a team on ordering, implementing, and testing Number Portability.

 

Additional employment history and information available upon request.

 

Education & Professional Training                                                            

United Nations, International Studies - University of Russia (Moscow)

Select Courses - Brookhaven College (Dallas, TX), 45 credits

Business Administration Courses - Stephen F. Austin State University (Nacogdoches, TX), 45 credits

Focus Executive Leadership Program (Denver, CO), 2000-2001