Talented IT Professional eager to contribute dynamic troubleshooting, technical support, and system administration expertise toward supporting a progressive company in optimizing productivity and performance.

 

 

         Strong experience in end user relations, PC repair, network and system administration, IT security, performance tuning, VPN administration, and system optimization.   

         Outstanding capabilities in scrutinizing, diagnosing and promptly rectifying complex technical errors and issues. 

         Excellent interpersonal, organizational, communication, and documentation skills; highly dependable and can work without supervision.

         Extremely skilled at installing, configuring, fine-tuning and maintaining hardware, software, platforms and peripherals.

         Combine veracity, sharp prioritization skills, and a collaborative work ethic toward consistently meeting or exceeding employer and expectations.

         Easily adapt to new roles, responsibilities, tasks, technologies and environments.

         Meticulous problem solver with a proven track record of executing innovative and strategic solutions to meet specific business goals and needs.

 

 

Goldberg Weprin Finkel Goldstein LLP, 2008 to 2009

IT Support

         Delivered quality technical support to 70 personnel, efficiently troubleshooting, diagnosing and rectifying issues with desktops, Windows servers, printers, software applications, and Novell Netware 6.0 network.  

         Seamlessly coordinated support efforts with external vendors in regards to email and telephone services.

 

Electronic Data Systems, 2002 to 2008

Systems Analyst C EDS New York Office       (2008)

         Provided Level II support to broad spectrum of users ranging from senior management to sales force within New York City office.

         Utilized Net Meeting tool to provide support remotely when necessary. 

 

Systems Analyst C ABN Amro Account         (2006 to 2008)

         Applied polished organizational skills toward delivering Level II support to  employees not on bank's trading floor.

 

Associate Systems Analyst C Nextel Account         (2002 to 2005)

         Provided support via telephone and in-person to 200 users spanning several field offices, exhibiting proficiency with Microsoft SMS Remote Control tools and Active Directory.

         Concurrently supported Network Operations Center through installation, replacement, and maintenance of network hardware, including switches, hubs, and routers.

 

Continued

 

 

Professional Experience continued                                                          Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Nextel Communications, 1999 to 2002

Desktop Support Analyst

         Successfully set up and configured hardware for major roll-out and orchestrated one phase of regional Windows operating system conversion.

         Provided outstanding technical support to 200 end users onsite and remotely.

         Exercised an exemplary team player work approach in assisting Network Engineers with installation and maintenance of hardware components such as switches, hubs, and routers.

         Quickly advanced from role as Field Technical Support Representative based on exceptional performance.

 

Parish of Trinity Church, 1997 to 1999

Database Supervisor         (1998 to 1999)

         Administered in-house database applications including Microsoft Access, DataEase, and Q&A.

         Installed, configured and launched facilities management system to enhance operations of Real Estate Department and produced comprehensive database of lease/tenant abstract information.

         Championed conversion from HRIS system (DataEase) to FLX system (Access).

         Skillfully transitioned Real Estate and Cemetery financial applications from proprietary DOS-based applications to Windows software.

         Exercised keen analytical thinking abilities to assist Information Systems Manager in evaluating, selecting and purchasing hardware and operating systems for new computers.

         Demonstrated excellent leadership attributes in supervising and mentoring Hardware Specialist in administering PC support.

         Relied upon by Network Administrator to oversee Novell 4.11 environment as needed.

 

PC Support          (1997 to 1998)

         Prepared desktops for roll-out into corporate network by installing required software, upgrading operating systems, and performing extensive hardware troubleshooting.

         Proactively assisted Network Administrator in Novell 4.11 environment using Novell 32-bit clients.

 

                                     

 

Prior Background:

 

Quality Assurance, Systems Integration, InterAct Systems

PC Technical Support, First Brands Corporation

Technical Support Chemist, Uniroyal Chemical Company

Senior Chemist, Ciba-Geigy Corporation

 

 

Microsoft Certified Systems Administrator (MCSA) in progress

 

Microsoft Certified Professional C Windows XP and Server 2003

 

Certified Novell Administrator (NetWare 4.11)

 

A+

 

 

MS Degree, Clemson University, Clemson, SC

 

BS Degree, Philadelphia College of Textiles & Science, Philadelphia, PA

 

 

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a <insert job title/position> capacity and am submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As indicated in the accompanying resume, I bring to you solid experience in providing broad-based technical support, and installing, configuring, troubleshooting and maintaining software and hardware. To complement these qualifications, I offer a strong blend of resourcefulness, multi-tasking strengths, analytical skills, and leadership attributes which should prove instrumental to your company s success.  

 

As a proactive contributor to your organization, you will find me to be an industrious professional and stellar leader committed to supporting you in achieving your objectives through an impressive work ethic and dedication to customer satisfaction. I am confident that I am an ideal candidate for this role, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy