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yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                               (xxx-xxx-xxxx

                                                                                                                                              abc@xyz.com

objective

communications and service professional with expertise in customer service, client relations, advocacy and training eager to contribute broad background in all aspects of effective operations management toward supporting the employer in a consulting or part time assignment.

career profile

ø  over two decades of broad-based communications and personal services experience.

ø  msw.

ø  b.s., counseling and business.

ø  long-term background with kaiser permanente of colorado.

ø  knowledgeable in delivery of exceptional customer service.

ø  demonstrated abilities in quality and project management.

ø  strong understanding of counseling procedures.

ø  adept in identification and resolution of critical issues.

ø  skilled in documentation processing, policy interpretation and eligibility criteria.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  demonstrated leadership/training abilities in directing critical initiatives, methodologies and coordination in challenging environments.

ø  capacity in effective decision-making through critical thinking process.

ø  proven ability to work independently or as team player.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  solid understanding and knowledge of cost control.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.

ø  active in community volunteer activities.

 

professional experience

kaiser permanente health plan of colorado                                                                                   1991 - 2007

customer service representative

       promoted to assignment after outstanding performance as medical case manager, mental health therapist, biofeedback practitioner, emergency room crisis clinician and outpatient therapist.

       effectively processed identification and resolution of patient issues.

       served as family and community first point of contact.

       delivered counseling/advisement as needed.

       utilized exceptional communication abilities to explain complex/intangible concepts to a varied audience.

earlier background

prior to 1991, served as clinician, city wide crisis team and as team leader for east mental health center, both of denver, co.  in these assignments, built outstanding communications, counseling, project management, team leadership and problem-solving skill sets.

 

education

m.s.w., psychological treatment and administration, 1978

b.s., counseling, business minor, 1973

aims community college, a.a.s., business, 1970

 

yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                               (xxx-xxx-xxxx

                                                                                                                                              abc@xyz.com

 

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include an advanced education and over two decades of professional and service experience in the healthcare sector. to complement this background, i possess demonstrated expertise in communications, counseling, issue resolution, training, team leadership, process improvement and interpersonal relationships, well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

attachment

 

 

 

 

 

 


yyyyyy x. yyyyyy                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                               (xxx-xxx-xxxx

                                                                                                                                              abc@xyz.com

 

 

 

thank you letter text

 

 

date

 

contact name

company name

address

city/state/zip code

 

dear _______________________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting customer service position currently available with your organization.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

                                                         

as discussed, i am an enthusiastic, disciplined team player eager to continue a successful career as a dedicated member of your staff.  i believe you will find my dynamic management, coordination and communications skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

 

 

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

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