yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

results-focused operations manager specializing in driving logistics efficiency, building solid teams, initiating cost-effective improvements, providing world-class customer service, and cultivating a strong brand image with superior quality eager to offer leadership experience toward maximizing an employer s success.

 

profile of qualifications

 

         integral leader who offers a proven record of progression to positions of higher-level responsibility and authority.

         top performer who makes decisions to reflect positively on operations productivity, corporate well-being, and product satisfaction, along with building strong teams with low turnover rates and high levels of company loyalty.

         ambitious self-starter who plans, prioritizes, and manages tasks within fast-paced, deadline-driven environments.

         excellent communicator who seamlessly interfaces with executive-level management, engineers, and on-site staff.

 

key areas of expertise

 

operations management                   start-up operations                        process re-design                        customer service

workflow prioritization                    safety / quality control                 process improvement                  root cause analysis

procedure development                    training / development                regulatory compliance               planning / forecasting

 

professional synopsis

 

 

operations manager import distribution (2010 c present)

         utilize broad scope of industry knowledge and dynamic business acumen toward directing a large-scale 756,000-square-foot import / domestic warehousing facility supporting 152 stores with a $60 c 70 million inventory level.

         direct 2^nd shift operations (i.e. inbound, picking, outbound), as well as support functions and inventory control.

         drive operations efficiency while overseeing three supervisors, 40 full-time associates, and 35 contingent workers.

         serve as designated captain for rdc planning / operational tools for building implementation and piloting.

 

key accomplishments

ø  attained 70 days osha-free with 60% of 2^nd shift team members being newly hired, and led the network in cph.

ø  developed an extensive training program with hr to ensure associates had the necessary tools to achieve success.

ø  increased voc scores from 94 to an above-goal of 99.8 via integral store calls / visits, including initiating processes whereas loading associates visit stores during scheduled deliveries to maintain visibility for finished products.

 

operations manager rapid deployment center (2007 c 2010)

         strategically steered a 533,000-square-foot flow-through facility s operations supporting 112 stores / 400 vendors and annual flow of $750 million with 400,000 cartons weekly, including leading and developing three operations / front office salaried supervisors and 60 full-time associates, as well as mentoring staff to attain key promotions.

         led network in performance, utilization, and effectiveness via development of the building s start-up carton conveyable sort, and managed three first-shift department, inbound / material handling, and equipment / front office teams.

 

key accomplishments

ø  increased safety through osha awareness, one-minute observations, and a program designed to reward safety.

ø  decreased accuracy errors up to 50% through development of an irc tracking log and partnering with ic for deep dive analysis and accountability, along with increasing ib cph from an average of 120 to 170 via front load planning, dock redesign, and associate observations through dpp standards with real-time feedback and coaching.

ø  increased mhe pph from 20 to 25 and overall efficiency via observations, coaching, and on-site engineer partnerships.

 

department head import distribution (2004 c 2007)

         initiated department processes among a 756,000-square-foot facility to meet core metrics while providing team building opportunities, training, and associate support, and enhancing productivity, customer service, and safety.

 

key accomplishments

ø  supervised 18 c 25 full-time associates and 20 c 30 contingent employees.

ø  successfully maintained 100% hot list execution within the high-volume receiving department, as well as 99.98% (green light) execution in the picking department and 99.5% execution within the shipping department.

 

resume • page two

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

professional synopsis (continued)

 

general warehouse associate import distribution (2003 c 2004)

         built and sustained productive operations by performing tasks in all departments (i.e. receiving, picking, shipping).

 

key accomplishments

ø  achieved status as a licensed mhe operator.

 

 

operations manager

         applied strong leadership talents toward directing a 300,000-square-foot 100% live load / unload facility, including overseeing all beverage processes from releasing orders and picking / loading, as well as unloading and receiving.

         coordinated planning between transportation and facility to meet daily goals not exceeding capacity of 60 loads.

         managed one supervisor and a results-focused team of 20 full-time associates and five contingent employees, including effectively prioritizing individual and group assignments and daily workflow to achieve trans cut times.

 

key accomplishments

ø  achieved quality, productivity, and hours that exceeded guidelines by executing daily sop adherence.

ø  attained classification as an ohl national trainer and ensured employees were up-to-date on safety qualifications.

 

additional professional roles held prior to 2003 with mclane food distribution, dearing beverage, royal crown bottling, and family dollar distribution encompassed executing daily 100% on-time performance, maintaining correct inventories, initiating process improvements, and ensuring superior customer satisfaction.

 

education & technical summary

 

bachelor of arts degree (in progress)                                                                                                                        shepherd college

 

manhattan / pm data report building • catalyst • synapse (citrix systems)

database report building / tasking • microsoft office • microsoft access

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives.  i can offer solid experience in logistics management, team building / training, root cause analysis, process re-design / improvement, and planning / forecasting, and am well-versed in all facets of start-up operations, procedure development, safety / quality control, regulatory compliance, and customer service.

 

currently, as an operations manager (import distribution) for home depot, i utilize my broad scope of industry knowledge and dynamic business acumen toward directing a large-scale 756,000-square-foot import / domestic warehousing facility supporting 152 stores with a $60 c 70 million inventory level.  within this role, i attained 70 days osha-free with 60% of 2^nd shift team members being newly hired, and led the network in cph.  i also increased voc scores from 94 to an above-goal of 99.8 via integral store calls / visits, including initiating processes whereas loading associates visit stores during scheduled deliveries to maintain visibility for finished products.  as this is just a sampling of my job history, please kindly refer to my enclosed resume for additional experience and career highlights.

 

you will find me to be a profit-focused professional who can contribute a track record of organizing complex logistics and / or distribution initiatives, defining key priorities, and meeting targeted goals.  in addition, i can recruit, develop, and manage various levels of teams within fast-paced, deadline-driven environments while streamlining operational processes to increase productivity, efficiency, and quality.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you, and thank you in advance for your consideration.

 

sincerely,

 

 

 

james montgomery